Hybrid Senior Strategic Quality Project Manager

at Back Market

• Job title: Senior Strategic Quality Project Manager
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Bordeaux, France

About the role

• Lead strategic quality initiatives transforming back market's approach to quality assurance. Collaborate across functions to deliver complex projects improving marketplace operations.

Responsibilities

• Own the end-to-end framing and delivery of strategic Quality initiatives that directly impact Back Market's customer promise
• Define project scope, timelines, resources, and success metrics in collaboration with senior stakeholders
• Manage multiple concurrent projects with competing priorities, ensuring alignment with Quality team OKRs and company strategy
• Lead cross-functional projects to improve Quality Contact Rate and seller compliance across the marketplace
• Coordinate the rollout of new quality standards, tools, and processes to sellers at scale
• Drive the development and execution of the seller quality knowledge network and best practices library
• Manage partnerships with robotic testing providers from scoping through implementation with sellers
• Coordinate pilot programs, track KPIs, and build business cases for scaling successful initiatives
• Liaise between technical teams, external partners, and internal stakeholders to ensure seamless integration
• Align diverse stakeholders (Quality, Operations, Seller Success, Tech, Finance) around project objectives and timelines
• Develop and maintain project documentation, reporting dashboards, and executive presentations
• Drive adoption of new processes and tools through effective change management and communication

Requirements

• 5+ years of project management experience, ideally in marketplace, e‑commerce, quality, or operations environments
• Proven track record of delivering complex, cross-functional projects on time and within scope
• Strong understanding of marketplace dynamics, seller ecosystems, and quality assurance principles
• Entrepreneurial mindset: proactive, solution-oriented, and comfortable with ambiguity
• Strong communication and stakeholder management skills, able to influence without authority
• Excellent analytical skills with the ability to build business cases, forecasts, and data-driven recommendations
• Fluent in French and English (written and spoken).

Benefits

• A mission-driven work environment where your day-to-day work makes an impact on the planet
• Hybrid work model: 2 remote days per week, plus 1 remote work week per quarter and 3 flexible days
• Employee Resource Groups, mentorship programs, comprehensive accessibility policies, and cultural competency training