Ingénieur Systèmes et Réseaux pour Ciril GROUP, éditeur de logiciels et Hébergeur Cloud. Participer à l’automatisation et à l’optimisation de l’exploitation de nos infrastructures.
About the role
- System Engineer Customer Services providing 1st to 3rd Level Support for various systems. Collaborating directly with customers to ensure optimal IT performance.
Responsibilities
- 1st, 2nd & 3rd Level Support – You handle requests via phone, remote access, or a ticketing system and provide fast, sustainable solutions.
- Troubleshooting – Hardware, software, network or printers: you identify faults and restore systems to full operation.
- Monitoring & Performance – You detect issues early and keep our customers' environments running before they become critical.
- Customer Contact – Clear, friendly communication directly with our customers and users.
- Service Quality & SLAs – Reliability is your beat: you meet commitments and deliver top-quality service while adhering to SLAs.
- Documentation & Knowledge Transfer – You document your work and share knowledge for the team, customers, and long-term solutions.
- Band spirit – Collaboration, open communication and mutual respect are our backstage pass.
Requirements
- Completed IT apprenticeship (vocational training).
- Several years' experience in an IT services environment (system integrator / service provider) required.
- Strong knowledge of Microsoft server and client applications, as well as Windows, macOS or Linux.
- Experience with networking, hardware and common applications.
- Enjoy direct customer contact and the ability to explain complex IT topics clearly.
- Languages: German and English – business fluent; French is an advantage.
- Driver's license (Category B).
- Resilience, team spirit and the ability to manage multiple customer requests concurrently.
Benefits
- Flexible working hours with a 40-hour week and the option for part-time work.
- Up to 5 days per week of location-independent work; home office or remote work from Switzerland is possible.
- Flexibility and willingness, by arrangement, to be on-site 2–3 days per week.
- 25 days vacation per year (27 days from age 40 / 30 days from age 50).
- 13 paid public holidays and the option for additional unpaid leave.
- 100% salary continuation for 3 weeks of paternity leave / 16 weeks of maternity leave.
- State-of-the-art hardware and a paid mobile phone plan including a contribution toward a smartphone.
- Above-average occupational pension contributions with employer share 60% and employee share 40%.
- Private supplementary accident insurance.
- Coverage of training costs as well as 80% employment and 90% salary continuation during the training period.
- Free charging for your electric vehicle at the Gerlafingen site.
- Discounted access to fitness and physio center offerings.
- Employee discounts & workplace benefits.
- Wellbeing@Work with Mario Kart racing, a silent room, foosball table, aperitifs and team events.
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
Location requirements
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