Manager of BI - Analytics and Insights leading a high performing team at PG&E. Responsible for translating compliance and operational data into actionable insights.
About the role
- Manager in Business Services delivering operational objectives and ensuring compliance with process execution. Leading team development in Shared Services environment.
Responsibilities
- Manage and deliver operational objectives including timely processing of daily O2C transactions.
- Align process execution with Global Process Owners.
- Ensure compliance practices within the O2C domain.
- Represent GBS in global meetings as a trusted partner.
- Collaborate effectively across global time zones.
- Drive cross-functional collaboration for best practice sharing.
- Lead and contribute to global and local projects.
- Support development of project plans and timelines.
- Proactively identify opportunities for scaling GBS operations.
- Manage escalations and implement process improvements.
Requirements
- Experience in GBS/SSC/BPO area.
- Masters/Bachelors in Business Admin or equivalent experience.
- 5 years of experience in people management.
- Deep understanding of the domain and technology used in the area of responsibility.
- SAP experience is a must; other ERP systems is a plus.
- Experience with process standardization, optimization, digitalization, Lean, Analytic is a must.
- Fluent in English.
Benefits
- Manage and deliver operational objectives including timely, accurate processing of daily O2C transactions.
- Align process execution with Global Process Owners.
- Ensure robust controls, quality checks, and compliance practices within the O2C domain.
- Represent GBS in global and regional meetings.
- Collaborate effectively across global time zones.
- Drive cross-functional collaboration with other SSC/GBS functions.
- Lead and contribute to global and local projects.
- Ensure high-quality project deliverables and facilitate communication across project teams.
- Proactively identify opportunities for scaling up GBS operations.
- Manage escalations, conduct root cause analysis, gather lessons learned.
- Review and update standard operating procedures periodically.
- Allocate work based on capacity, competency, and individual development plans.
- Develop and mentor team members.
- Ensure high employee engagement and foster a positive work environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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