Hybrid Director, Commercial Analytics & Operations

at Averitas Pharma

• Job title: Director, Commercial Analytics & Operations
• Job type: Full Time
• Experience level: Senior
• Salary: $192,000 - $290,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SQL, Tableau
• Location requirements: Hybrid, Morristown, United States

About the role

• Director/Sr. Director of Commercial Analytics & Operations leading data-driven decision support at Averitas Pharma. Integrating analytics and insights with operations across the organization.

Responsibilities

• Lead all commercial analytics, insights and performance reporting activities supporting Sales, Marketing, Market Access and Medical Affairs organizations
• Own and develop demand based forecasting models and a comprehensive KPI framework to monitor brand, field and organizational performance
• Maintain market research plan to support market research activities, including both quantitative and qualitative studies
• Provide proactive, actionable insights related to market dynamics, customer behavior and commercial effectiveness to senior leadership
• Design, deliver and communicate standardized and ad hoc analyses to identify opportunities, risks and areas for course correction
• Effectively communicate insights through monthly and quarterly business review executive-level presentations, dashboards and field-facing performance communications
• Lead field operations capabilities including sales force strategy & sizing, territory alignments, field deployment including HCP and account targeting strategies and call planning operations
• Oversee incentive compensation plan design and analytics, administration and reporting, adjudication and audit readiness and chair ICRC (incentive compensation review committee)
• Develop and strong focus on sales force execution KPIs, partnering cross-functionally to ensure effective field communication of performance metrics, goals and priorities
• Support Market Access including Patient Services through performance analytics, operational insights and reimbursement-related reporting
• Contribute to the continuous improvement of commercial execution models as the organization grows and evolves ensuring scalability of operations functions
• Serve as primary point of contact for commercial data vendors, syndicated data sources and analytics partners
• Partner with internal and external stakeholders to ensure data quality, integrity, governance and timely delivery of analytics
• Ensure automation of key metrics and performance indicators partnering closely with platforms team to evolve the commercial data ecosystem including data models for seamless reporting
• Lead analytics request intake, prioritization and governance processes to align resources with business-critical objectives
• Ensure compliance with all data governance, privacy and regulatory requirements such as AMA Vendor Management & Operational Excellence
• Lead vendor selection, contracting and ongoing management for analytics and commercial operations vendors
• Oversee RFP processes, budget forecasting, performance reviews and QBRs to ensure high-quality and cost-effective delivery
• Drive process optimization and operational efficiency across commercial analytics and operations workflows
• Build, lead and develop a high-performing team, fostering a culture of ownership and accountability, collaboration, continuous learning and data-driven decision making

Requirements

• Bachelor’s degree required; advanced degree preferred (MBA or equivalent)
• 10+ years of experience in commercial analytics, field operations, commercial operations or related roles within the pharmaceutical or biotechnology industry
• Demonstrated experience leading both commercial analytics and field operations or sales operations functions
• Deep understanding of pharmaceutical data sources, including syndicated data such as IQVIA, Veeva, specialty pharmacy data, claims data and market access data sets
• Proven track record of building or scaling commercial infrastructure, processes and systems in a growing organization
• Experience in specialty and buy-and-bill markets strongly preferred
• Strong analytical and problem-solving skills with the ability to synthesize complex data into clear business recommendations
• Experience with commercial systems and tools including Veeva CRM and business intelligence platforms (i.e. Power BI, Tableau)
• Strong Microsoft Excel skills; working knowledge of SQL or similar querying tools preferred
• Excellent oral and written communication skills, with comfort presenting to executive leadership.

Benefits

• Long-Term Incentive Plan (cash plan) of 25% base salary
• Annual performance bonus target of 25% base salary