Hybrid Client Director

at Avensia

• Job title: Client Director
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Stockholm, Sweden

About the role

• Client Director at Avensia overseeing key client relationships and ensuring customer success in modern commerce. Engaging with leading Nordic retailers and B2B companies to drive growth and innovation.

Responsibilities

• Acting as account owner of an account and corresponding account plan, with overall accountability for the account strategy, activity prioritization, revenue and profitability plan.
• Maintaining and developing key client relationships, i.e. stakeholder management and communication to ensure customer success.
• Identifying and promoting business opportunities to accelerate mutual revenue and margin.
• Conducting negotiations of current contracts in the mutual best interest of the Client and Avensia.
• Acting as a member of an external project steering group when applicable and acting as an internal and external escalation point.

Requirements

• A good ability to structure and plan complex customer relationships, document account plans, and lead virtual teams of experts from Avensia and/or our partners to generate business and deliver customer results.
• Strong business acumen as well as strong communication, interpersonal, stakeholder and customer relationship management, and problem-solving skills.
• Experience from a consultancy business and delivery of complex solutions, as well as a good understanding of customer IT landscape.
• A curious, proactive mindset and a 'get-it-done' attitude.
• Fluent communication skills in English (corporate language) and Swedish.

Benefits

• Collaboration with leading retailers, B2B companies, and online pure-players in the Nordics.
• The opportunity to work on the very best technical solutions within all aspects of digital commerce.
• Join a highly skilled team of senior experts within the field of modern commerce.
• High level of autonomy and responsibility.
• Be part of a dynamic company where innovation and progress happen constantly.
• A talented and engaged work environment.
• Flexible hybrid work options and a prioritized work-life balance.