Technology Director leading four cross functional Innovation Squads at Elsevier. Driving GenAI and automation adoption to solve real business problems and enhance operational efficiency.
About the role
- Client Director at Avensia overseeing key client relationships and ensuring customer success in modern commerce. Engaging with leading Nordic retailers and B2B companies to drive growth and innovation.
Responsibilities
- Acting as account owner of an account and corresponding account plan, with overall accountability for the account strategy, activity prioritization, revenue and profitability plan.
- Maintaining and developing key client relationships, i.e. stakeholder management and communication to ensure customer success.
- Identifying and promoting business opportunities to accelerate mutual revenue and margin.
- Conducting negotiations of current contracts in the mutual best interest of the Client and Avensia.
- Acting as a member of an external project steering group when applicable and acting as an internal and external escalation point.
Requirements
- A good ability to structure and plan complex customer relationships, document account plans, and lead virtual teams of experts from Avensia and/or our partners to generate business and deliver customer results.
- Strong business acumen as well as strong communication, interpersonal, stakeholder and customer relationship management, and problem-solving skills.
- Experience from a consultancy business and delivery of complex solutions, as well as a good understanding of customer IT landscape.
- A curious, proactive mindset and a 'get-it-done' attitude.
- Fluent communication skills in English (corporate language) and Swedish.
Benefits
- Collaboration with leading retailers, B2B companies, and online pure-players in the Nordics.
- The opportunity to work on the very best technical solutions within all aspects of digital commerce.
- Join a highly skilled team of senior experts within the field of modern commerce.
- High level of autonomy and responsibility.
- Be part of a dynamic company where innovation and progress happen constantly.
- A talented and engaged work environment.
- Flexible hybrid work options and a prioritized work-life balance.
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