Hybrid Training and Competence Officer – Financial Advice

Posted last week

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About the role

  • Ensure Financial Planners are competent, confident, and capable of delivering excellent customer outcomes
  • Supervise, assess, and coach Financial Planners
  • Manage training records
  • Support professional development through our Training & Competence (T&C) Scheme
  • Conduct mandatory observations and periodic competency assessments
  • Prepare, deliver, and review Personal Development Plans (PDPs)
  • Conduct Training Needs Analysis (TNA)
  • Review CPD records quarterly and highlight any gaps
  • Review and assess Fit & Proper declarations
  • Produce quarterly KPI dashboards
  • Support the delivery of training sessions
  • Provide coaching for skills development
  • Liaise with internal stakeholders for T&C Programme delivery
  • Ensure timely completion of onboarding T&C activities

Requirements

  • Minimum Level 4 qualification in Regulated Financial Planning
  • Proven experience in financial services training, competence, or supervision roles
  • Strong organisational skills with excellent attention to detail
  • Ability to analyse information and make evidence-based decisions
  • Confident coaching and training skills, delivered one-to-one, in groups, and remotely
  • Skilled in building rapport and influencing a variety of stakeholders
  • Committed to high standards of conduct and achieving excellent customer outcomes.
  • Level 3 training and/or supervisory qualification (e.g., AF6, J07) [Desirable]
  • Experience using Intelliflo or similar CRM systems [Desirable]
  • Knowledge of retail mortgages [Desirable]
  • Experience supervising pension transfer specialists [Desirable]

Benefits

  • Non-contributory Pension Scheme (8%)
  • Private Medical Insurance
  • Cashplan
  • Income Protection
  • Critical Illness cover
  • Death in Service
  • Parking allowance
  • Generous holiday allowance, rising with length of service

Job title

Training and Competence Officer – Financial Advice

Job type

Experience level

Junior

Salary

£55,000 per year

Degree requirement

Professional Certificate

Location requirements

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