Training & Competence Officer at Attivo ensuring Financial Planners are competent and capable. Overseeing training, assessing performance, and supporting development in a financial services environment.
Responsibilities
Ensure Financial Planners are competent, confident, and capable of delivering excellent customer outcomes
Supervise, assess, and coach Financial Planners
Manage training records
Support professional development through our Training & Competence (T&C) Scheme
Conduct mandatory observations and periodic competency assessments
Prepare, deliver, and review Personal Development Plans (PDPs)
Conduct Training Needs Analysis (TNA)
Review CPD records quarterly and highlight any gaps
Review and assess Fit & Proper declarations
Produce quarterly KPI dashboards
Support the delivery of training sessions
Provide coaching for skills development
Liaise with internal stakeholders for T&C Programme delivery
Ensure timely completion of onboarding T&C activities
Requirements
Minimum Level 4 qualification in Regulated Financial Planning
Proven experience in financial services training, competence, or supervision roles
Strong organisational skills with excellent attention to detail
Ability to analyse information and make evidence-based decisions
Confident coaching and training skills, delivered one-to-one, in groups, and remotely
Skilled in building rapport and influencing a variety of stakeholders
Committed to high standards of conduct and achieving excellent customer outcomes.
Level 3 training and/or supervisory qualification (e.g., AF6, J07) [Desirable]
Experience using Intelliflo or similar CRM systems [Desirable]
Knowledge of retail mortgages [Desirable]
Experience supervising pension transfer specialists [Desirable]
Benefits
Non-contributory Pension Scheme (8%)
Private Medical Insurance
Cashplan
Income Protection
Critical Illness cover
Death in Service
Parking allowance
Generous holiday allowance, rising with length of service
Job title
Training and Competence Officer – Financial Advice
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