Hybrid Senior Content Writer

at AT&T

• Job title: Senior Content Writer
• Job type: Full Time
• Experience level: Senior
• Salary: $87,200 - $130,800 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Azure
• Location requirements: Hybrid, Dallas, United States

About the role

• Senior Content Writer responsible for writing UX content for B2B audiences at AT&T. Collaborating with various teams to produce accessible and impactful digital content while adhering to brand guidelines.

Responsibilities

• This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.
• Take content from concept to publication, implementing AT&T digital experience standards and business objectives.
• Review and collaborate on design wireframes and comps to deliver the best customer experiences.
• Ensure all content follows style guide, editorial, SEO, and accessibility guidelines as well as AT&T brand voice and tone.
• Support scrum teams and collaborate with designers, product managers, developers, business partners, and legal to regularly release new features.

Requirements

• Bachelor's degree in English, communications, journalism, or equivalent experience.
• Portfolio of UX content that demonstrates an understanding of product design processes and showcases content decisions.
• Five+ years’ mid-level experience in UX writing or content design for a B2B audience, with some experience managing content projects independently.
• Two+ years’ experience in content strategy balancing user testing, industry research, and other analytics for marketing and business needs.
• Five+ years’ experience writing UX for digital spaces (e.g., e-commerce sales flows, mobile apps, support articles, account management flows).
• Exceptional collaboration skills and comfortable guiding stakeholders through customer journeys.
• Experience writing or editing microcopy, including error messages, button labels, or status messages.
• Strong attention to detail and a knack for communicating complex concepts clearly and concisely.
• Agile or development cycle experience (one+ year preferred).
• Experience with design tools (e.g., Figma, Sketch, or Adobe XD) and project management systems (e.g., Jira, Azure DevOps, or Workfront) a plus.
• Experience with conversation design a plus.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone