CRO Manager responsible for enhancing customer journeys and conversion rates at proSenio GmbH. Focusing on data - driven improvements and collaboration across teams in a hybrid environment.
About the role
- Lead UX Designer at AT&T creating user-centered experiences across multiple platforms. Collaborate with teams to drive design excellence for internal tools.
Responsibilities
- Define and implement a UX vision and strategy that aligns with business objectives and customer needs.
- Advocate for user-centered design principles and accessibility across all projects.
- Partner with stakeholders (Tech Product Owners, Developers, Researchers) to ensure designs meet business goals and technical constraints as part of solution development.
- Conduct user research through interviews, surveys, focus groups, and usability testing to understand target audiences.
- Analyze behavioral data and user feedback to inform design decisions.
- Identify and prioritize opportunities to improve existing user experiences.
- Design thinking workshops to explore how to create transformational experiences.
- Architect information hierarchies, navigation structures, and workflows to optimize usability.
- Partner with business partners and technical product owners to ensure seamless implementation of designed experiences as part of capability product development.
- Work closely with cross-functional stakeholder teams to define project scope and timelines.
- Present designs and articulate design decisions to leadership and stakeholders.
- Stay up-to-date with industry trends, emerging technologies, and best practices.
- Experiment with new tools and methodologies to improve design processes.
- Drive innovation in user experience by exploring creative solutions to complex problems, particularly in the area of AI tools.
Requirements
- 5+ years of experience in design thinking and UX/UI design
- Proven track record of designing successful experience designs that cross multiple platforms.
- Proficiency in design tools (e.g., Figma/Fig Jam, Mural, Miro, Sketch, Adobe XD).
- Deep knowledge of user research methodologies, usability testing, and data analysis.
- Expertise in information architecture, interaction design, and visual design.
- Familiarity with accessibility standards and inclusive design.
- Exceptional communication and storytelling skills to convey design ideas effectively.
- Strong problem-solving abilities and critical thinking.
- Leadership skills to inspire and guide cross-functional teams.
- Bachelor's or Master's degree in Management Information Systems (MIS), UX Design, Human-Computer Interaction, Graphic Design, or a related field.
- Experience working in Agile or Lean environments.
- Certifications in UX or Design Thinking methodologies.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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