About the role

Lead UX Designer at AT&T creating user-centered experiences across multiple platforms. Collaborate with teams to drive design excellence for internal tools.

Responsibilities

Define and implement a UX vision and strategy that aligns with business objectives and customer needs.
Advocate for user-centered design principles and accessibility across all projects.
Partner with stakeholders (Tech Product Owners, Developers, Researchers) to ensure designs meet business goals and technical constraints as part of solution development.
Conduct user research through interviews, surveys, focus groups, and usability testing to understand target audiences.
Analyze behavioral data and user feedback to inform design decisions.
Identify and prioritize opportunities to improve existing user experiences.
Design thinking workshops to explore how to create transformational experiences.
Architect information hierarchies, navigation structures, and workflows to optimize usability.
Partner with business partners and technical product owners to ensure seamless implementation of designed experiences as part of capability product development.
Work closely with cross-functional stakeholder teams to define project scope and timelines.
Present designs and articulate design decisions to leadership and stakeholders.
Stay up-to-date with industry trends, emerging technologies, and best practices.
Experiment with new tools and methodologies to improve design processes.
Drive innovation in user experience by exploring creative solutions to complex problems, particularly in the area of AI tools.

5+ years of experience in design thinking and UX/UI design
Proven track record of designing successful experience designs that cross multiple platforms.
Proficiency in design tools (e.g., Figma/Fig Jam, Mural, Miro, Sketch, Adobe XD).
Deep knowledge of user research methodologies, usability testing, and data analysis.
Expertise in information architecture, interaction design, and visual design.
Familiarity with accessibility standards and inclusive design.
Exceptional communication and storytelling skills to convey design ideas effectively.
Strong problem-solving abilities and critical thinking.
Leadership skills to inspire and guide cross-functional teams.
Bachelor's or Master's degree in Management Information Systems (MIS), UX Design, Human-Computer Interaction, Graphic Design, or a related field.
Experience working in Agile or Lean environments.
Certifications in UX or Design Thinking methodologies.

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone