Hybrid System Engineer – Contact Center

at Atruvia AG

• Job title: System Engineer – Contact Center
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €62,000 - €91,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, Terraform, TypeScript
• Location requirements: Hybrid, Karlsruhe, Germany

About the role

• System Engineer responsible for Contact Center process development and collaboration with Genesys partner. Ensuring compliance and optimizing services in a hybrid work environment.

Responsibilities

• You are jointly responsible for the professional design and ongoing development of the operating processes and standards for the Contact Center squad.
• You are the primary point of contact for our partner Genesys regarding the operational management of the current on-premises solution as well as the new cloud solution, and you identify trends through regular exchanges with Genesys that you implement early in coordination with management.
• Together with the team, you ensure that compliance and regulatory requirements are met.
• You proactively coordinate with other teams and stakeholders to ensure cross-functional collaboration.
• With your expertise, you continuously optimize our applications and services and work closely with the agile role holders.

Requirements

• You hold a degree in computer science with several years of relevant professional experience, or vocational training as an IT specialist (Fachinformatiker) with many years of relevant experience, or a comparable qualification.
• You have technical understanding of Contact Center technologies, ideally with a focus on Genesys Cloud, and solid knowledge of cloud architectures and the automated provisioning and management of cloud infrastructures (e.g., with Terraform).
• You have a deep understanding of customer needs and behavior, ideally within the (cooperative) banking environment.
• You have business-fluent German (at least C1 level) and good English skills (at least B2 level).
• Your strengths lie in conceptual design, entrepreneurial thinking, innovation-oriented implementation, and consistently agile action.
• You enjoy working cross-functionally, are communicative, act solution-oriented, and demonstrate a strong quality and sense of responsibility as well as independent, team-oriented and self-reliant working.

Benefits

• Flexible work: We operate in a balanced hybrid mix of remote work and presence in modern office environments (Activity Based Working).
• Work-life balance: With our individual working time models such as part-time, the option to choose full-time between 30–40 hours, and our lifetime working time account (sabbatical and/or pre-retirement leave), you will find the right balance.
• Reconciling private life and career: We offer a family allowance and support in special family situations, such as caring for relatives.
• Individual benefits: You can choose between bike leasing, IT hardware leasing, capital-forming benefits (savings contributions) and/or an additional day off, as well as a company pension scheme and other options.
• Onboarding: We welcome you at our #enter welcome event; additionally, you will receive a structured induction with a mentor (buddy) and regular feedback meetings with your People Lead.
• Health management – Health, Family and Life: We support you through partnerships such as Familiengenossenschaft and voiio. Enjoy varied meals in our staff restaurants and connect with colleagues through our sports offerings.
• Career model and training: In our development dialogues you discuss your professional, methodological and personal career goals and pursue them through our diverse training options.
• Our corporate values: Respectful, open and honest, self-responsible, supportive and result-oriented — guided by team spirit and a commitment to innovation and active knowledge sharing.
• Future and job security: As a cooperative company with decades of experience, we are pioneers of digital transformation in banking and a systemically relevant employer.
• Kununu: We are Top Company 2026 and proud of a Kununu score of 4.2 and a recommendation rate of ≥ 90%.