Field Application Engineer providing technical applications support for KLA products in semiconductor fabrication facilities. Collaborating with sales and cross - functional teams to enhance product applications.
About the role
- Applications Engineering Specialist developing service proposals for ATS Life Sciences. Delivering RFQs and managing customer opportunities through Salesforce.
Responsibilities
- Deliver detailed service quotations and RFQs for all service product offerings
- Manage your opportunity pipeline in Salesforce and provide accurate, timely updates
- Proactively connect with current and potential customers to identify service needs and highlight the value of our offerings
- Collaborate with regional and divisional service leaders to plan customer visits and develop commercial packages
- Support customer satisfaction initiatives through survey triage and follow-ups
- Contribute to service process improvements and help drive simplification efforts
- Assist with collections related to outstanding service invoices, as needed
- Stay informed of new service offerings and participate in commercial/training meetings
- Leverage CRM, ERP, and other tools to drive efficiency and resolve customer concerns
- Ensure all activities align with the ATS Code of Conduct
Requirements
- Associate degree or higher
- Five (5) years’ sales experience in a technical service/parts environment
- A proven ability to consistently achieve performance targets.
- Ability to accurately document and record customer information
- Excellent verbal and written communication skills, attention to detail, strong customer service and interpersonal skills
- Ability to work independently, multitask and manage one’s time.
- Previous experience with Microsoft Office suite.
Benefits
- 3-6% employee bonus (based on individual and divisional performance)
- 401K Match
- Stock purchase plan
- Starting 14 days of PTO
- Benefits package (health, vision and dental)
- $40 monthly wellness reimbursement
- Volunteer day off each year
- Protective gear reimbursement.
- Continuous learning and career growth with global mobility opportunities.
- A clean, quiet, and temperature-controlled work environment so you can focus on what you do best.
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