Technical Consultant for routing and switching in healthcare IT environments, collaborating with teams for solution integration and customer education.
About the role
- Consultant role helping clients implement Zendesk for improved customer service efficiency. Involves analyzing requests, customizing systems, and leading projects from conception to go-live.
Responsibilities
- You guide our customers through all project phases, from conception and implementation to a successful go-live
- You capture customer requirements in detail, translate them into tailored solution concepts, and are responsible for implementation and customization
- In a technically sophisticated environment you contribute your expertise and actively advance innovative topics, such as the introduction of AI agents
- You are responsible for the project management of our Zendesk projects — from planning to successful delivery
- With your commitment, you contribute to the ongoing development of our clients' customer experience
- Together with cross-functional teams, you develop sophisticated CX strategies that support our clients' long-term success
Requirements
- You understand customer service as a central lever for a holistic customer experience
- You are familiar with agile methodologies and motivated to tackle complex requirements and implement them in challenging projects
- You have no problem taking responsibility, even beyond your core role
- You are highly familiar with Zendesk or other CX tools and have administered them and/or executed projects
- You may have already set up initial AI agents and/or chatbots
- You bring an understanding of IT contexts and processes
- Communication is one of your strengths, and you remain composed even when faced with challenges
- You speak fluent German.
Benefits
- Flexible working hours with core hours
- 2 days remote work per week
- Regular team events, after-work gatherings, and sports activities
- Team lounge with TV, PlayStation, foosball, table tennis, and darts
- Sports offerings across Germany via “Urban Sports”
- Numerous employee discounts via “corporate benefits”
- Additional health insurance through Barmenia
- Paid social day per year for volunteer activities
- … and much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Consultor Financeiro focused on client acquisition and financial risk management in independent investment consulting firm. Building long - term client relationships and providing qualitative assessments.
Enterprise Software Solution Consultant focused on Manufacturing Execution Systems within Rockwell Automation. Conducting customer interviews and delivering sales presentations in Southeast Asia.
Junior Solutions ERP Consultant helping to navigate clients through project phases and requirements. Working for a high - growth IT scale - up focused on Odoo ERP solutions in the UK.
Business Coach / Consultant aiding small to mid - sized businesses in boosting profit and value. Involves conducting consulting sessions and using proprietary systems for client engagement.
Senior Consultant, Fisheries Biologist working on sustainable projects for aquatic ecosystems across Canada. Leading assessments, collaborating with interdisciplinary teams, and delivering impactful outcomes.
Accountant (m/f/d) as a Consultant at TriFinance, supporting clients in finance and accounting projects. Collaborating with teams and developing innovative solutions for financial processes in Munich.
Stage en accompagnement au développement et cession d'entreprises au sein d'EXCO LANGUEDOC, société d'audit et de conseils. Interaction avec dirigeants d'entreprises et participation à divers projets de développement.
Library Planning Consultant at Ottawa Public Library enhancing technology services and managing projects. Leading initiatives to drive innovation and transformation within the library system.
Consultant supporting business development and transfer projects for companies in France. Involves strategy formulation, financial evaluations, and collaboration with diverse teams.