Social Media Content Producer creating engaging and authentic social content for digital platforms in a hybrid work environment. Collaborating with teams to produce trend - driven assets and campaigns.
About the role
- Customer service representative managing student inquiries through social media platforms at Atento. Engaging with students on various platforms to resolve their questions and concerns.
Responsibilities
- Respond to student interactions on social media: Instagram, Facebook, Google My Business (GMB), YouTube;
- Handle student questions, complaints, and requests from the college;
- Analyze processes related to the provided customer service.
Requirements
- High school diploma (higher education in progress or completed preferred);
- Good communication and writing skills;
- Empathetic, human-centered writing style;
- Ability to show empathy and provide support;
- Customer service experience is a plus;
- Basic computer skills and typing.
Benefits
- Transportation allowance;
- Meal allowance and/or food voucher;
- Life insurance;
- Funeral assistance;
- Childcare assistance / nanny allowance / school transportation / assistance for children with disabilities;
- Product discounts;
- Dental care;
- Family Health Plan (Saúde Família+);
- Discounts on gyms / sports activities;
- Educational partnerships with course discounts;
- Career development plan;
- Pet plan.
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