Senior Planning Analyst executing complex analyses for Atento's Capacity Planning team. Supporting decision making with focus on performance indicators and solutions.
Responsibilities
Forecasting and Capacity Planning
Scheduling and Shift Management
Real-Time Monitoring and Analysis
Data Analysis and Continuous Improvement
Collaboration and Strategic Support
Requirements
Bachelor's degree (completed)
In-depth knowledge of WFM (Workforce Management): Strong understanding of workforce planning concepts and tools
Analytical and statistical skills: Ability to work with large datasets, identify patterns and generate insights
Advanced Excel proficiency: Essential for data modeling and building complex spreadsheets
Clear communication and proactivity: Ability to present complex data simply and take initiative to resolve issues
Desired: Business acumen: Understanding of how planning directly impacts financial results and customer satisfaction
Knowledge of SQL and/or BI tools (Power BI, Tableau): Preferred for data manipulation and visualization
Benefits
Transportation allowance
Meal and/or food allowance
Life insurance
Profit-sharing (PLR)
Funeral assistance
Childcare allowance / allowance for children with disabilities
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