Hybrid Senior Planning Analyst

Posted 2 weeks ago

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About the role

  • Senior Planning Analyst executing complex analyses for Atento's Capacity Planning team. Supporting decision making with focus on performance indicators and solutions.

Responsibilities

  • Forecasting and Capacity Planning
  • Scheduling and Shift Management
  • Real-Time Monitoring and Analysis
  • Data Analysis and Continuous Improvement
  • Collaboration and Strategic Support

Requirements

  • Bachelor's degree (completed)
  • In-depth knowledge of WFM (Workforce Management): Strong understanding of workforce planning concepts and tools
  • Analytical and statistical skills: Ability to work with large datasets, identify patterns and generate insights
  • Advanced Excel proficiency: Essential for data modeling and building complex spreadsheets
  • Clear communication and proactivity: Ability to present complex data simply and take initiative to resolve issues
  • Desired: Business acumen: Understanding of how planning directly impacts financial results and customer satisfaction
  • Knowledge of SQL and/or BI tools (Power BI, Tableau): Preferred for data manipulation and visualization

Benefits

  • Transportation allowance
  • Meal and/or food allowance
  • Life insurance
  • Profit-sharing (PLR)
  • Funeral assistance
  • Childcare allowance / allowance for children with disabilities
  • Product discounts
  • Dental care
  • Medical care
  • Gym and sports activity discounts
  • Educational partnerships with course discounts
  • Career development plan

Job title

Senior Planning Analyst

Job type

Experience level

Senior

Salary

R$5,500 per month

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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