Manager of Customer Influence & Social Media at Ataccama, building customer advocacy and social proof for AI-driven data management. Cultivating a community of data leaders and maintaining market perception.
Responsibilities
Cultivate the "Data Trust" Community
Build and nurture a community of customer advocates who provide third-party endorsement of our platform.
Focus specifically on building uncontested credibility within the Financial Services vertical by engaging key personas like CDOs and Risk Officers.
Turn customer successes into human, engaging stories that break through the monotonous B2B chatter.
Orchestrate Market Authority (G2, Gartner, & AEO)
Drive a consistent volume of high-quality reviews on Gartner Peer Insights and G2 to maintain market leadership.
Ensure all customer-led content is optimized for Answer Engine Optimization (AEO), feeding AI-curated search results with deep semantic context.
Leverage customer voices to secure share of answer citations across conversational AI interfaces.
Stay ahead of channels and online domains that underscore brand credibility and ensure our strategies adapt to include these moving forward.
Video-First Social Influence
Lead the production of short, focused technical videos and customer testimonials that demonstrate our "ONE AI Agent" in action.
Manage our social presence as a platform for advocacy and validation, rather than just corporate announcements.
Measure success through YouTube views and social engagement that leads to agentic platform demo requests.
Strategic Reference Management
Maintain a robust pipeline of marquee case studies that align with our 2026 strategic bets.
Partner with the Demand Generation, Partner and Growth Marketing teams to integrate customer proof points into account-based playbooks.
Social Media & Social Proof Strategy
Own Ataccama’s presence on all social channels.
Ensure that we leverage these channels for authentic customer storytelling as often as possible.
Develop a well-rounded social content mix strategy that is appropriate for each social platform.
Requirements
Advocacy Specialist: You have a proven track record of turning "happy customers" into a "strategic lever".
AI-Forward: You understand how AI is reshaping the way buyers engage with brands and are ready to evolve strategies accordingly.
Storyteller: You can bring levity to data management and speak the language of data leaders, IT, and business stakeholders.
Social Expert: You understand LinkedIn, Instagram, TikTok, Reddit, and similar platforms, and know how B2B brands can/should plug into these for maximum impact.
Executive Amplifier: You know how to elevate senior leaders through peer-to-peer influence. You can translate executive POVs into authentic, high-impact LinkedIn and influencer-style social narratives that engage other data leaders.
Domain Knowledge preferred but not required: Experience in the data, analytics, or AI ecosystem and an understanding of the realities facing modern data leaders is a nice-to-have.
Benefits
Health, vision, and dental benefits
Long-Term Incentive Program
Get paid vacation plus the freedom of Flexible Time Off (FTO)-a policy that lets you take additional time off when needed, supporting your work-life balance and well-being
5 sick days
The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family
"Bring Your Friend" referral program
Flexible working hours & hybrid work setup
Annual package for mental health support
RRSP plan available/401(k) with employer match contribution
Corporate discounts on travel, fitness, attractions, and shopping
Conference tickets to the best industry events of the year
Online courses & company access to Udemy to hone your skills
Kitchen stocked with fresh fruit and juice, teas, and the best coffee
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