Medical Director leading early clinical development in Immunology at Lilly, bridging discovery science and clinical application to drive transformational medicines.
About the role
- CRM Medical Director at AstraZeneca responsible for CRM solutions for medical field engagement and compliance. Collaborating with medical field leaders to enhance productivity and user experience in CRM processes.
Responsibilities
- Engage with Medical Field teams to define CRM requirements for scientific engagement.
- Ensure CRM processes support compliance and documentation needs.
- Drive adoption of CRM tools that enhance medical field productivity and insight sharing.
- Pilot and refine Medical field CRM features based on user feedback.
- Align with other Directors to ensure a unified customer view and process integration.
- Translate sales processes into CRM workflows, ensuring alignment with business goals.
- Gather feedback from sales users to continuously improve CRM features and usability.
- Design and shape CRM processes, features, and functionalities for Sales Force users.
- Collaborate with IT platform owners and technical teams to ensure business processes are correctly represented in the CRM setup.
- Drive user experience improvements to facilitate rapid adoption and ease of use of new CRM capabilities.
- Engage with the pilot market (US OBU) and global markets to align on core Salesforce processes, establishing a unified backbone for AZ CRM global operations.
- Foster cross-functional collaboration (Sales, Medical, Market Access, Marketing, Field/HQ roles) to enable agile sharing of information, data, and insights.
- Work closely with Compliance and Legal to ensure robust compliance and legal foundations for CRM capabilities.
- Lead experience learning initiatives, including beta-testing new processes and CRM features, piloting UX with markets, and incorporating feedback into CRM releases.
- Contribute to training and change management plans, including the development of training documentation for market activation.
Requirements
- Bachelor’s Degree required
- 5 years of experience in CRM platform adoption, design, and implementation, preferably in the life sciences sector.
- Previous experience with Sales Force marketing outbound platform and other solutions (SFMC/SFDC)
- Proven experience and knowledge of the key Medical Field processes, tasks, and responsibilities that will drive the design of the CRM requirement for the user and will provide value to AstraZeneca User, Customers, and Brands.
- Proven experience in CRM platform design and implementation, preferably in the life sciences sector.
- Strong leadership and cross-functional collaboration skills.
- Experience working with global teams and managing complex stakeholder relationships.
- Demonstrated ability to drive user experience improvements and change management.
- Knowledge of compliance and legal requirements in CRM implementations.
- Excellent communication and project management skills.
- Expertise to deliver transformative business and technology projects
Benefits
- Health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans.
- 401(k) plan
- Paid vacation and holidays
- Paid leaves
- Short-term incentive bonus opportunity
- Eligibility to participate in equity-based long-term incentive program (salaried roles)
- Retirement contribution (hourly roles)
- Commission payment eligibility (sales roles)
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