Network Analyst ensuring stability, security, and efficiency in client networks for a tech solutions company. Overseeing advanced technical support and crisis management for reliable connectivity.
About the role
- Service Network Administrator responsible for supporting the Service Network team in Australia & New Zealand. Focusing on client communication and day-to-day operational queries.
Responsibilities
- Support the Service Network team with communication and ongoing system maintenance
- Understand the requirements of clients and consumers to support all new and existing programs
- Assist with day-to-day queries from the claims team
- Manage email inboxes and action where applicable
- Liaise with service centres on any potential day-to-day queries, escalations and SLAs for turn-around times
- Assist with monthly reporting on key metrics and SLAs for service centres
- Liaise with customers directly for escalations and fault confirmations
Requirements
- Experience in customer service & support for retail environments is ideal, particularly technical exposure to electronics / appliances / whitegoods
- Proficiency in MS Office
- Excellent written and verbal communication skills
- Strong organizational skills, with previous experience working towards SLAs or KPIs
- Excellent stakeholder engagement, both internal and external
- Strong analytical, numerical and problem-solving skills
- High level of attention to detail
- Ability to cover diverse areas and be flexible with change and business growth.
Benefits
- Diversity panels and employee resource groups
- Hybrid working to support work/life balance
- Volunteering leave to give back to the communities we serve
- Recharge & a cultural day off to celebrate what's important to you
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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