Document Analyst creating and maintaining automated documents for LexisNexis Legal & Professional. Collaborating in an agile environment to enhance document efficiency through automation.
About the role
- IT Analyst delivering best AI-powered customer experience and optimal executive support at ASAPP. Collaborating with teams to modernize and automate IT services in a fast-paced environment.
Responsibilities
- Deliver exceptional white-glove support for ASAPP’s executive leadership, ensuring high-touch service and minimal downtime.
- Act as the primary escalation point for complex technical issues, providing deep-dive troubleshooting for macOS, Windows, and core SaaS platforms.
- Optimize the User Lifecycle, managing the end-to-end onboarding and offboarding process with a focus on automation and security.
- Drive IT Excellence by maintaining and evolving our internal knowledge base, runbooks, and self-service documentation.
- Partner with IT Engineering to identify, design, and implement automated workflows that eliminate manual toil.
- Champion Endpoint Security by contributing to initiatives focused on device management, access control, and compliance.
- Participate in an on-call rotation to ensure the stability of business-critical operations.
Requirements
- 4+ years of IT experience, with a proven track record of supporting executive/leadership teams.
- Platform Expertise: Strong proficiency in Jamf (macOS) and Intune (Windows); Jamf 200+ certification (or similar MDM training) preferred.
- Automation Mindset: Practical exposure to scripting (Bash/Python), APIs, or low-code tools like Okta WorkflowsIdentity & Access Knowledge: Hands-on experience with Okta and Google Workspace administration in a scaling environment.
- Process Driven: A solid understanding of ITSM practices (Incident, Request, Change, and Asset Management).
- Security First: Experience working within compliance-driven frameworks (SOC2, ISO 27001) where security is a core requirement.
- Communication: The ability to translate complex technical concepts into clear instructions for non-technical users.
Benefits
- Competitive compensation with stock options
- Comprehensive medical, vision, and dental insurance
- 401k matching
- Fitness and wellness stipend
- Mental well-being benefits
- Professional learning and development stipend
- Parental leave, including adoptive and foster parents
- 3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty
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