Senior BIM Manager leading BIM activities and teams on major projects at Stantec. Collaborating with clients and design teams for efficient and sustainable project delivery.
About the role
- Responsable de Boutique leading a team in retail operations for Aroma-Zone. Ensuring customer satisfaction and achieving store objectives in Lyon.
Responsibilities
- Oversee and manage all store activities to ensure customer satisfaction and the achievement of commercial targets
- Lead your sales, cash desk, stock and workshop teams (motivation, organization, communication, vision, sharing objectives and results, etc.)
- Be responsible for the quality of customer reception, services and advice to guarantee customer satisfaction (strong on‑floor presence, versatility)
- Produce activity reports and analyses and propose continuous improvement initiatives
- Optimize schedules while respecting allocated budgets
- Ensure staff training on best practices for customer reception, consultation and sales, product knowledge and protocols, and conduct regular audits to ensure protocol compliance
- Oversee supply management with a “zero out‑of‑stock” goal by ensuring efficient stock organization and shelf replenishment; organize and lead inventory counts to minimize shrinkage
- Monitor cash registers and the accuracy of bank deposits, and report information to accounting
- Ensure proper organization and execution of store opening and closing procedures
- Coordinate external service providers (technical maintenance, premises and equipment upkeep, security, etc.) to ensure compliance and safety of the premises
- Responsible for store presentation and exterior areas: representing the company's image (cleanliness, merchandising setup, optimizing customer flow, etc.)
Requirements
- Business or commercial education
- 3 to 5 years' experience in team management in the retail sector
- Knowledge of cosmetics and/or organic products is an asset
- Strong understanding of retail operations: customer advising, reporting, KPIs, stock management
- Proficient in office software (Microsoft Office) and POS systems (ideally Cegid)
- Good level of English
- Personal qualities: dynamic, versatile, exemplary, and committed to high standards
- Managerial qualities: leadership, coaching, communication, providing feedback and team spirit
- Strong organizational, analytical and synthesis skills
- Autonomous, provides practical and concrete solutions
- Rigorous and precise, committed to quality work, attentive to detail and aesthetics
- Highly customer‑oriented, excellent communication skills and strong service orientation
Benefits
- RTT (compensatory time off)
- Meal vouchers
- Profit‑sharing
- Supplementary health insurance (mutuelle)
- 50% reimbursement of public transport
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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