Hybrid Junior Systems Analyst

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About the role

  • Junior Systems Analyst providing IT support for users in a global Infrastructure & Security team. Gaining hands-on experience in infrastructure, service delivery, and security while maintaining technology environment.

Responsibilities

  • Provide support for hardware, software, and mobile devices across regions
  • Configure and maintain laptops and peripherals
  • Troubleshoot issues and ensure a positive user experience
  • Manage user onboarding/offboarding and access controls
  • Handle incidents, service requests, and changes
  • Support Office 365, Active Directory, and Windows 11 environments
  • Maintain asset records and support device lifecycle management
  • Assist with endpoint security, patching, and policy compliance
  • Identify and improve recurring issues through automation or documentation
  • Maintain knowledge base and process documentation
  • Support IT projects, reporting, and service performance tracking

Requirements

  • Bachelor’s degree in computer science or related field, with 1–3 years of IT experience (or equivalent combination).
  • Experience with Windows 11, Office 365, and Active Directory
  • Familiarity with ITSM tools (e.g., ServiceNow, Jira)
  • Strong troubleshooting, communication, and customer service skills
  • Ability to manage workload independently and follow structured processes.
  • Flexibility for occasional out-of-hours support
  • Interest in relevant certifications (e.g., Microsoft, Security+, ITIL etc.)

Job title

Junior Systems Analyst

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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