Hybrid Health & Safety Helpdesk Administrator

at The Ardonagh Group

• Job title: Health & Safety Helpdesk Administrator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: ERP
• Location requirements: Hybrid, Gainsborough, United Kingdom

About the role

• Health & Safety Helpdesk Administrator at Stallard Kane handling client inquiries professionally. Supports client onboarding and Health & Safety documentation under varying levels of experience required.

Responsibilities

• Act as a primary point of contact for client enquiries, handling calls and emails with professionalism and accuracy.
• Receive, sensitively manage and accurately record accident, incident and VAB‑related calls in line with internal procedures.
• Support the creation, updating and uploading of Health & Safety documentation and resources, with the option to undertake more advanced work depending on experience.
• Assist with client onboarding, including issuing and managing access credentials for member portal areas.
• Support the assessment processes for contractors across various internal schemes.
• Deliver high‑quality call handling, ensuring all clients receive prompt, supportive and accurate guidance.
• Manage sensitive or distressed callers with empathy, composure and clear communication.
• Accurately log accident and incident information, ensuring appropriate escalation where required.
• Provide professional support to clients via telephone and email, maintaining clarity and consistency in all communications.
• Maintain accurate, up‑to‑date information within the ERP and associated systems.
• Manage client expectations by clearly explaining processes, timeframes and next steps.
• Ensure all work meets the highest standards of quality and professionalism.
• Adhere to compliance and governance requirements, including FCA‑related standards, completing mandatory eLearning.
• Support the preparation or updating of Health & Safety Policies, Safety Leaflets and advisor documentation.
• Assist with Risk Assessments, COSHH Assessments, Method Statements and similar documentation when appropriate to skill level.
• Contribute to more complex or technical administrative tasks as knowledge and confidence grow.

Requirements

• Strong call handling skills with the ability to manage sensitive conversations professionally.
• Excellent attention to detail and consistently accurate data entry.
• Calm, empathetic and confident communication style.
• Ability to work efficiently across multiple systems and manage competing priorities.
• Strong organisational skills and a proactive approach to problem‑solving.
• Experience in Health & Safety administration or a related field.
• Familiarity with H&S documentation, risk assessment processes, or compliance terminology.
• Relevant qualifications such as IOSH or NEBOSH, or an interest in working towards these.
• Experience handling incident reporting lines.

Benefits

• Health & Safety documentation and resources support
• Opportunities for advanced work depending on experience