Customer Service Coordinator supporting smooth order processing across assigned lines in a fast - paced environment. Requires strong communication, organization, and problem - solving skills.
About the role
- Customer Service Representative serving as liaison between customers and Ardent Mills. Managing orders, resolving incidents, and strengthening customer relationships in a dynamic environment.
Responsibilities
- As the Customer Service Representative, you will be the key liaison between Ardent Mills’ external customers and internal stakeholders
- Responsible for managing and maintaining strong customer relationships as the primary point of contact for an assigned customer base
- Act as the voice of the customer back to the business
- Order Management/ Fulfillment: Responsible for accurate order entry, contract application, and price confirmation management
- Customer Relationship Management: Act as a liaison between the customer and all internal Ardent Mills functions
- Create and foster positive customer relationships through daily/weekly interaction and timely and professional service
- Work to resolve customer incidents, collaborating with all parties to make decisions that are best for all involved
- Track and communicate changes in short term customer demand and escalate as appropriate to ensure proactive customer needs are met.
Requirements
- Bachelor’s Degree or 3+ years customer service experience
- Customer service experience including order entry and customer relationship management
- SAP, Microsoft GP or other ERP software working knowledge
- Logistics and/or Transportation experience
- The ability to delve into details and problem solve
- The ability to balance competing priorities with the skills to successfully multi-task in fast paced environment
- The ability to deliver accurate results in an efficient manner
- Willingness to lead by example, help drive team engagement and influence others positively
- Proficient in Microsoft Office skills to include; Outlook, Excel, & Word
- Excellent verbal and written communication skills
- Bilingual; Spanish preferred but not necessary
- Must be available to work after hours coverage on a periodic basis during evenings and weekends in addition to your usual schedule.
Benefits
- Medical, Dental and Vision Coverage
- Health and Dependent Savings Accounts
- Life and Disability Programs
- Voluntary Benefit Programs
- Company Sponsored Wellness Programs
- Retirement Savings with Company Match
- Team Member and Family Assistance Program (EAP)
- Paid Time Off and Paid Holidays
- Employee Recognition Program with Rewards (RAVE)
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