Hybrid Deployment Project Manager

at Arctic Wolf

• Job title: Deployment Project Manager
• Job type: Full Time
• Experience level: Junior
• Salary: $60,300 - $175,500 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Eden Prairie, United States

About the role

• As a Deployment Project Manager at Arctic Wolf, drive implementation of cybersecurity services with customers and partners. Collaborate closely with teams for successful project outcomes.

Responsibilities

• As a Deployment Project Manager within Customer Success, work closely with Customers, Partners and our Security Services team to help drive implementation of the Arctic Wolf Services.
• Create and maintain project plans, track customer requirements and translate customer/partner requests into project deliverables.
• Assist Professional Services Engineers to manage technical project milestones for implementing Arctic Wolf services from close of sale through customer validated installation of service.
• Work closely with our sales team to gather and document customer expectations and requirements to ensure successful deployments.
• Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement.
• Facilitate and/or conduct meetings with clients to ensure project milestones are being hit.
• Ensure quality standards and metrics are being consistently applied in the implementation of projects.
• Weekly status updates for implementation Projects in progress.
• Perform other projects and responsibilities, as assigned.

Requirements

• Associates degree, or combination of education and relevant experience
• 1 to 3 years of Project Management experience
• At least 6 months of Project Management experience, in Project Manager 1 Role
• Ability to contribute to process improvements and to manage projects in a technology-based service organization desired
• Aptitude for technology knowledge, spreadsheet and Salesforce utilization; previous experience with project management tools
• Fanatical devotion to customer service, business quality, and data security
• Excellent organizational skills and written/oral communication skills
• Must have the ability to be flexible and work in a rapidly changing environment
• Previous customer facing experience
• Some travel may be required
• Nice to have Skills and Experience: PMI or CAPM Certification

Benefits

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave