Hybrid Major Project Operations Director – Mobility

at Arcadis

• Job title: Major Project Operations Director – Mobility
• Job type: Full Time
• Experience level: Lead
• Salary: CA$197,000 - CA$247,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Major Projects Operations Director at Arcadis delivering sustainable engineering and consultancy solutions for Mobility projects in Canada. Overseeing project governance, risk management, and operational excellence.

Responsibilities

• Overseeing project performance, governance, change control, cash collection, compliance, and service excellence across our major projects portfolio.
• Actively fostering an environment that encourages the adoption of best practices, focusing on standardization, automation, and the integration of digital tools to enhance service delivery and operational efficiency.
• Leading the governance of project setup and handover processes.
• Allocating project managers, conducting targeted training to strengthen the capability and performance of the project management team.
• Ensuring robust project reviews and risk management regimes are consistently applied.
• Providing project and commercial support to help teams achieve successful delivery outcomes in line with client expectations and organizational objectives.
• Collaborating closely with growth, finance, and legal teams to ensure projects are well supported from inception through completion.
• Maintaining a comprehensive watch list and risk & opportunity register, providing clear visibility on key project risks and mitigation strategies.
• Taking an active role in resource supply and demand forecasting to meet both current and future project needs.

Requirements

• Bachelor’s or Master’s degree in engineering, business, or a related discipline.
• At least 10+ years’ experience leading and growing a major business function within a multinational engineering or professional services firm
• Demonstrated success in major projects operations and delivery, including governance, risk management, and project execution
• Ability to inspire, lead, and align multi-disciplinary teams toward common operational and project delivery goals
• High level of intellectual, professional, and interpersonal agility and flexibility
• Strong collaboration skills, with experience influencing stakeholders at all organizational levels, particularly senior leadership
• Deep understanding of business drivers and organizational goals, with consistent application in operational decisions
• Exceptional communication skills, capable of conveying complex issues clearly and persuasively to diverse audiences
• Excellent time management, organizational, and multi-tasking abilities in high-pressure environments
• Proven decision-making skills, with the ability to handle conflicting priorities and drive successful project outcomes.

Benefits

• Equal opportunity and affirmative action employer
• Commitment to equality, diversity, inclusion & belonging