Technical Consultant responsible for gathering business needs and documenting solutions at Fiserv, a global Fintech leader. Supporting projects within FirstVision Issuing solution with a focus on client requirements.
About the role
- Senior Technical Consultant designing scalable Oracle Field Service solutions for clients. Collaborating on Business Requirements and providing direction to cross-functional teams throughout project delivery.
Responsibilities
- Key personnel to design and implement end to end solutions that are scalable and robust by leveraging Oracle Field Service Cloud
- Present technical and functional capabilities of Oracle Field Service Cloud platform to clients
- Collaborate with customers on Business Requirements Specifications, Design & Architecture path and also perform configuration of modules & customizations independently
- Design and implement dynamic scheduling algorithms to enhance resource allocation and routing efficiency
- Stay updated with periodic Oracle releases and use the latest standard best practice
- Serve as a liaison between sales, technical and functional teams
- Provide direction to internal cross-functional teams including business analysts and developers, to ensure successful project delivery
Requirements
- Experience in implementing Oracle Field Service modules including Forecasting, Scheduling and Routing etc
- Analyse and optimize field service workflows, ensuring seamless integration with Oracle Field Service applications
- Familiarity to build Oracle Field Service forms, workflows, triggers, and Field updates
- Experience in working with REST APIs and Integrations with other CX products
- Understanding CRM principles as well as managing customer expectations, handling feedback, and ensuring a positive customer experience
- Strong techno-functional skills in proposing, designing optimal solutions, including ownership of the overall solution for customization / integrations on Oracle Field Service Cloud projects
- Working knowledge on products related Inventory management, Order management, Depot repair, Maintenance management
- Knowledge of integration with other CX products like Engagement cloud would be an added advantage
- Strong Programming skills, as well as the ability to review complex code bases written by others
- Understanding of Cloud Architecture & knowledge on Data Migration.
- Extension to other platforms on Workflow, Reports, APIs, and Error Handling
Benefits
- Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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