Engineer developing software solutions for SUSE's Edge infrastructure platform. Collaborating with teams to innovate and troubleshoot complex systems in distributed networks.
About the role
- Technical Product Support Engineer providing customer support and resolving technical issues in semiconductor equipment. Collaborating with engineering for documentation and system performance analysis.
Responsibilities
- Provide technical support for customer escalations and fleet performance
- Act as intermediary between customers and the division
- Support engineering with documentation and telecommunications
- Initiate review of engineering change orders (ECOs)
- Generate system performance data and process analysis
Requirements
- Experience in technical support for customers
- Knowledge of equipment diagnostics, troubleshooting, and repairs
- Familiarity with installation and operation of hardware and software
- Ability to analyze data and generate performance metrics
- Excellent interpersonal skills for building consensus
Benefits
- Supportive work culture
- Health and wellbeing programs
- Personal and professional growth support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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