Assistant General Manager assisting the General Manager in ensuring smooth daily operations at Starbucks. Overseeing staff performance and maintaining customer satisfaction at travel plaza locations.
Responsibilities
Helps the General Manager to ensure that day-to-day business operations run smoothly
Delivers performance feedback, sets goals, fosters teamwork, and communicates business objectives
Supervises non-management associates, assigns specified work, focuses on store level operation performance, and coaches shift supervisors
Performs duties in the absence of the general manager
Motivates and positively influences staff
Addresses issues in a timely fashion
Ensures company policies and procedures are followed
Maintains awareness of brand standards and procedures to maximize relations
Ensures cleanliness and adherence to brand standards in the restaurant
Ensures cash management is accurate and processed daily
Addresses customer needs and resolves issues
Performs spot inventory counts and checks
Requirements
2+ Years experience in quick service restaurant or similar management operations
Passionate about helping people learn and grow the business
Strong leadership and management skills with proven ability to motivate and inspire a team
Excellent customer service abilities and positive attitude
Excellent verbal and communication skills with a sharp business acumen
Basic food safety understanding and practice
Ability and willingness to lift/push objects weighing over 30 Lbs.
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