Senior Complaints Operations Manager leading strategic direction for complaints department at Lendable. Overseeing a high - performance team while ensuring regulatory compliance and operational excellence in fintech.
About the role
- Site Leader overseeing day-to-day operations in Plumbing, Electrical, and HVAC teams. Lead a skilled technician team at the new site near Fort Wayne, Indiana.
Responsibilities
- Lead day‑to‑day site operations across Plumbing, Electrical, and HVAC teams
- Partner closely with the General Manager to achieve revenue, labor margin, and operational performance targets
- Work with Dispatch to maximize scheduling efficiency, capacity, and daily productivity
- Ensure all completed work meets company quality, safety, and brand standards
- Support recruiting, onboarding, performance management, and ongoing technician training
- Handle escalated customer concerns with urgency and professionalism
- Maintain and strengthen a safety‑first culture with full OSHA and company policy compliance
Requirements
- 3+ years of management experience leading operations teams in plumbing, electrical, HVAC, or related residential home services
- Demonstrated ability to lead, coach, and develop field technicians
- Strong understanding of service operations, scheduling, and workflow optimization
- Data‑driven approach with experience using KPIs to track and improve performance
- Excellent communication, problem‑solving, and decision‑making skills
- Nice to Have: Technical experience in plumbing, electrical, or HVAC (not required)
- Experience managing multi‑trade service environments
Benefits
- Medical, dental & vision insurance with 100% employer‑paid options
- 401(k) with company match
- Paid Time Off (PTO) + paid holidays
- Continuous training and career development opportunities
- A supportive, people‑first culture focused on teamwork, craftsmanship, and doing the right thing
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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