Banking Consultant providing seamless customer service and support for digital solutions in retail banking at ANZ. Assisting customers with their financial needs and ensuring satisfaction.
Responsibilities
Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions
Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience
Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
Actively participate in and support bank programs and initiatives
Take responsibility to ‘know your customer’ from a risk perspective
Ensure compliance with ANZ and branch policies and procedures
Requirements
Exceptional customer focus - retail experience is an advantage
Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
Ability to multi-task and highly adaptable to change and ambiguity
Willingness to work in a collaborative team environment
Sound understanding of compliance
Excellent communication and interpersonal skills
Benefits
access to health and wellbeing services
discounts on selected products and services from ANZ
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