Hybrid Dynamics 365 CRM Developer

at Anthony Nolan

• Job title: Dynamics 365 CRM Developer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £50,000 - £55,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Azure
• Location requirements: Hybrid, London, United Kingdom

About the role

• Dynamics 365 CRM Developer joining Anthony Nolan's Dev Team to support critical applications. Analyze issues, develop solutions, and enhance Dynamics 365 systems.

Responsibilities

• Being the system administrator on our Dynamics 365 CRM platforms and perform end-user administration tasks and providing multi-layer support.
• Working closely with users to capture and document requirements ensuring these are agreed and signed off.
• Communicating all planned changes across all appropriate teams within the organisation.
• Testing all work to ensure deliverables meet requirements, process and quality.
• Arranging and support SAT/UAT of all changes with appropriate colleagues/business users.
• Increasing the utilisation of the CRM through user engagement, develop CRM workflows to support business processes and respond to other member information requests.
• Assisting with the efficient planning and delivery of new updates.
• Writing detailed documentation for the operation of the program by users and computer operators.
• Working closely with the Dynamics 365 Tech Lead to continuously improve our support, development and deployment processes to:
• o Reduce manual intervention
• o Find root causes and reduce workarounds
• o Ensure that all changes are fully tested
• o Minimise disruption to operations
• Effectively communicate with customers to provide information and manage expectations.
• Identify and manage the timely escalation of tickets that have been allocated to you, liaising with others in the wider business as appropriate.
• Handle difficult situations and use your adaptability, resilience and resourcefulness to find solutions.
• Applying knowledge of industry standards, trends and developments to improve our digital offering.

Requirements

• Proven track record in MS Dynamics 365 with a particular focus on development
• Strong expertise with C# and Visual Studio
• Experience with CRM integration techniques and managing data migration processes
• Experience using Azure functions, logic apps or similar
• Experience in working with the Power Platform and its capabilities
• Strong collaborative, interpersonal skills, including good written and verbal communication
• Knowledge of CD/CI pipelines specifically around Azure Dev Ops and GitHub platforms

Benefits

• 27 days annual leave
• Pension scheme
• Childcare vouchers
• Access to counselling via a 24-hour Employee Assistance Programme
• Life Assurance of four times annual salary
• Travel season ticket loan
• Cycle to work Scheme