Food Service Director managing dining operations at University of the Ozarks. Leading team development, client relations, and ensuring food service excellence.
About the role
- Lead design consulting projects within Sheffield's infrastructure development, ensuring operational excellence and client satisfaction at Amey Consulting. Combine strategic leadership to drive team performance and commercial success.
Responsibilities
- Accountable for the delivery of design consulting projects to budget, on time, and with positive client satisfaction
- Develops and implements robust strategies to optimised margin targets, with full P&L responsibility for the contract area
- Ensures optimal use of Consulting resources and fosters collaboration with technical practices and the wider business and supply chain where appropriate
- Leads day-to-day contract performance, including regular site and office visits (min. 3 days per week)
- Maintains strong client relationships through regular reviews and proactive issue management
- Identifes and manages risks to delivery, developing contingency plans as needed
- Drives service excellence, efficiency, and continuous improvement, sharing best practice across contracts/frameworks
- Manages mobilisation and demobilisation of projects in line with budget allowances
- Ensures compliance with Amey governance, systems, tools, processes, and risk management standards
- Contributes to bidding activity and seeks additional revenue opportunities through business development
- Promotes a strong health and safety culture aligned to Amey’s Zero Code, ensuring safe processes, procedures, and behaviours
- Champions a culture of innovation, encouraging the team to seek out and implement new ideas and improvements in project delivery and operational practices
- Sets and communicates a clear vision for the delivery team, aligning project outcomes with broader business objectives and client needs.
- Establishes and maintains strong relationships with client stakeholders, ensuring regular feedback loops and acting on client input to enhance satisfaction
- Systematically captures client feedback, compliments, and testimonials to support future work winning and continuous improvement.
- Implements systematic risk and opportunity management processes, with regular reviews at project, programme and portfolio levels
- Ensures lessons learned and best practices are captured and shared across teams to drive performance improvement and mitigate future risks.
- Promotes and embeds a Target Zero culture, ensuring safety, environmental, and quality compliance in all activities
- Conducts regular wellbeing check-ins and audits, including cross-team audits, to continually improve processes and team engagement
- Encourages prompt reporting and resolution of close calls and incidents.
- Demonstrate experience and understanding of complex contracts (e.g., NEC3/NEC4), including change and risk processes
- Takes ownership of delivery budgets, ensuring robust financial management and performance against targets
Requirements
- A strong track record delivering large, complex, multi‑disciplinary engineering projects
- Excellent project management capability and commercial acumen
- Experience working within a consultancy and matrix‑structured organisation
- Strong communication, influencing and relationship‑building skills
- Confidence managing budgets and driving efficiency improvements
- A natural ability to collaborate, motivate and bring people together
- Resilience, adaptability and the ability to navigate ambiguity
- A commitment to high ethical standards and integrity
- Degree‑qualified or equivalent experience
- Professional qualification (e.g., Chartered Engineer, Prince2, APM)
- Leadership/management qualification (desirable)
Benefits
- Career Development
- Clear progression pathways and a structured development framework
- Dedicated mentoring and support
- Chartership support and a generous Chartership bonus
- Work-Life Balance
- Hybrid, part-time and flexible working options
- A nationwide network of offices to support flexible working patterns
- Wellbeing
- Health cash plan
- 24/7 GP access
- Employee assistance programmes
- Wellbeing ambassadors and Wellbeing Wednesday
- Dental vouchers
- Equity, Diversity & Inclusion
- We celebrate individuality and community.
- Our Affinity Groups include: Women @ Amey, NeuroDiversity, Armed Forces, Multicultural Network, Pride, Diversability, Parents & Carers.
- Social Value
- Two paid Community Involvement Days each year
- Opportunities to support local charities and fundraising initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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