Service Delivery Manager responsible for high - quality client service delivery in international projects. Managing multinational customers and leading service delivery processes from hybrid office in Malaga.
About the role
- Air Consultant supporting global air consulting project workstreams across multiple clients at Amex GBT. Driving engagement execution and developing insightful recommendations within travel management
Responsibilities
- Support global air consulting project workstreams across multiple clients
- Lead smaller regional engagements
- Complete multi-workstream engagements, prioritize client requests and work objectives using appropriate project management methodologies and tools such as project plans and issue logs
- Create deliverables within established engagement scope, quality standards and time frames
- Develop options/alternatives and create insightful recommendations in context of total engagement
- Understand airline pricing/inventory management
- Familiarity with data visualization tools and reporting (i.e. Tableau)
- Build strong working relationships with all key partners
Requirements
- Prove experience & understanding of the airline industry
- Ability to accommodate client travel up to 20%
- Bachelor's degree or equivalent experience required, PMI certification a plus
- Relevant experience within Air travel, such as with an airline, procurement, strategic sourcing etc.
- Strong analytical skills; ability to evaluate alternatives and recommend solutions
- Strong communication skills; the ability to build a story and deliver that in a presentation
- Ability to interact effectively with people at all levels within a team or client organization
Benefits
- Flexible benefits tailored to each country starting on the first day of work
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
- Travel perks with choices of deals every week from major travel providers
- Access to over 20,000 courses on the learning platform for professional development
- Leadership courses
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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