About the role

  • Conseiller Proximité représentant Alpes Isère Habitat pour assurer les locations de logements et maintenir la communication entre les locataires et l'entreprise.

Responsibilities

  • Welcome and assist tenants (complaints, request follow-up, etc.)
  • Conduct move-in and move-out condition reports, advisory visits, and technical monitoring
  • Manage incidents/insurance claims (follow-up, support, expert assessment, commissioning of repairs)
  • Participate in tenant meetings and monitor social issues
  • Contribute to service quality and tenant/customer satisfaction

Requirements

  • Minimum of two years of higher education (Bac+2) in a relevant field
  • Proven experience of 3–5 years, with a strong field-oriented approach
  • Knowledge of building pathology (building defects and deterioration)
  • Rigour and strong organizational and service orientation
  • Proactive with the ability to propose improvements
  • Proven interpersonal and negotiation skills
  • Understanding of client relationship quality and service delivery issues
  • Comfortable with office software and administrative management
  • Good verbal and written communication skills
  • Ability to analyze and synthesize information
  • Valid driving license (category B) required

Benefits

  • Supplementary health insurance
  • Meal vouchers
  • Supplemental welfare insurance (prévoyance)
  • Mandatory occupational pension plan (PERO)
  • Works council (CSE) benefits
  • Mobility plan / transportation scheme

Job title

Resident Relations Advisor

Job type

Experience level

Mid levelSenior

Salary

€2,178 per month

Degree requirement

Associate's Degree

Location requirements

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