Strategic Sales Application Engineer at Intel shaping the future of Windows platform architecture. Collaborating with Microsoft and engineering teams to drive PC client revenue growth through sales efforts.
About the role
- Application Support Engineer providing in-depth technical support for production applications in a dynamic lottery environment. Collaborating with various teams to ensure seamless operations and system stability.
Responsibilities
- Work with the Release Manager, DevOps Engineers and other Application Support Engineers to support Allwyn LS's iLottery platforms
- Provide investigation into platform issues which include software defects, performance issues, system outages, security incidents etc
- Proactively ensure the platform runs efficiently and within capacity parameters
- Be part of a 24/7 on-call rota to provide out-of-hours platform support
- Work with our globally distributed development teams to help build and deliver software to multiple clients
- Keep customers up-to-date about high priority/impact issues, escalating timely and appropriately
- Provide excellent customer service to all our customers
- Participate in calls with our customers
- Work with the team to improve the service offered to our customers
- Develop and optimise internal tools and processes
- Document procedures, known issues, and workarounds to support knowledge sharing across teams
Requirements
- Linux, terminal and command line tools
- Relational databases and SQL (both theoretical and practical) including understanding of performance, indexing, capacity
- Network protocols, HTTP/HTTPS and SSH are a must
- Scripting skills (Bash, Python, Perl, Go)
- Excellent communication skills in English (written and verbal)
- Basic understanding in the following areas:
- Running distributed, loosely coupled web applications
- Running and troubleshooting software written in Java and gathering JVM insights for troubleshooting, tuning
- Linux Containers, Docker and the associated ecosystem of tools
- Kubernetes
- Restful APIs
- JSON and XML formats
- Industry standard tools and technologies like Prometheus, Grafana, ElasticSearch, Logz.io or similar
- Web development, HTML, CSS, JavaScript
- **Required Competences**
- Confident, driven and dynamic professional
- Problem solving and investigative skills
- Analyze logs, data flows, and system behavior to pinpoint issues
- Results orientation
- Self-motivated, enthusiastic, positive and the ultimate team player
- Co-Working and Collaboration
- Conflict resolution skills
- Able to built trustworthy relationship with internal and external stakeholders
- Creating problem solving approach and analytical skills
- Ability to provide constructive Feedback
- Empathy skills, Communication (Active listening, conflict resolution), Inclusiveness
- Decision Effectiveness
- Effective Thinking (Analytical, Forward, Conceptual)
- Growth Mindset (Manage change, Accept feedback, Resilience, Flexible behavior)
- Planning & Organization
- Show initiatives
Benefits
- Be part of a dynamic team with enthusiastic experts that will support your talent and growth
- Embark on a journey within a diverse environment full of opportunities and challenges
- Comprehensive onboarding experience designed to facilitate your smooth transition
- Attractive salary and a bonus plan
- Health and life insurance for you and your family
- Well-being allowance
- Monthly lunch allowance
- Developmental 360° feedback framework
- Unlimited Training options and tools
- Extensive leave plan
- Employee Assistance Program with specialized Counselors / Licensed Psychologists
- Enjoyable and stable working environment
- Flexible working arrangements (fully remote/hybrid)
- Modern workspace environment
- Apple equipment and top-notch office technology to support our hybrid working
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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