Field Application Engineer providing sales and technical support for Abracon products in APAC. Develop relationships with customers and collaborate internally for revenue growth.
About the role
- Application Support Engineer providing in-depth technical support for production applications in a dynamic lottery environment. Collaborating with various teams to ensure seamless operations and system stability.
Responsibilities
- Work with the Release Manager, DevOps Engineers and other Application Support Engineers to support Allwyn LS's iLottery platforms
- Provide investigation into platform issues which include software defects, performance issues, system outages, security incidents etc
- Proactively ensure the platform runs efficiently and within capacity parameters
- Be part of a 24/7 on-call rota to provide out-of-hours platform support
- Work with our globally distributed development teams to help build and deliver software to multiple clients
- Keep customers up-to-date about high priority/impact issues, escalating timely and appropriately
- Provide excellent customer service to all our customers
- Participate in calls with our customers
- Work with the team to improve the service offered to our customers
- Develop and optimise internal tools and processes
- Document procedures, known issues, and workarounds to support knowledge sharing across teams
Requirements
- Linux, terminal and command line tools
- Relational databases and SQL (both theoretical and practical) including understanding of performance, indexing, capacity
- Network protocols, HTTP/HTTPS and SSH are a must
- Scripting skills (Bash, Python, Perl, Go)
- Excellent communication skills in English (written and verbal)
- Basic understanding in the following areas:
- Running distributed, loosely coupled web applications
- Running and troubleshooting software written in Java and gathering JVM insights for troubleshooting, tuning
- Linux Containers, Docker and the associated ecosystem of tools
- Kubernetes
- Restful APIs
- JSON and XML formats
- Industry standard tools and technologies like Prometheus, Grafana, ElasticSearch, Logz.io or similar
- Web development, HTML, CSS, JavaScript
- **Required Competences**
- Confident, driven and dynamic professional
- Problem solving and investigative skills
- Analyze logs, data flows, and system behavior to pinpoint issues
- Results orientation
- Self-motivated, enthusiastic, positive and the ultimate team player
- Co-Working and Collaboration
- Conflict resolution skills
- Able to built trustworthy relationship with internal and external stakeholders
- Creating problem solving approach and analytical skills
- Ability to provide constructive Feedback
- Empathy skills, Communication (Active listening, conflict resolution), Inclusiveness
- Decision Effectiveness
- Effective Thinking (Analytical, Forward, Conceptual)
- Growth Mindset (Manage change, Accept feedback, Resilience, Flexible behavior)
- Planning & Organization
- Show initiatives
Benefits
- Be part of a dynamic team with enthusiastic experts that will support your talent and growth
- Embark on a journey within a diverse environment full of opportunities and challenges
- Comprehensive onboarding experience designed to facilitate your smooth transition
- Attractive salary and a bonus plan
- Health and life insurance for you and your family
- Well-being allowance
- Monthly lunch allowance
- Developmental 360° feedback framework
- Unlimited Training options and tools
- Extensive leave plan
- Employee Assistance Program with specialized Counselors / Licensed Psychologists
- Enjoyable and stable working environment
- Flexible working arrangements (fully remote/hybrid)
- Modern workspace environment
- Apple equipment and top-notch office technology to support our hybrid working
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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