IT Infrastructure Engineer maintaining diverse infrastructure for Arden University. Delivering IT vision, supporting students and staff with a high - performing technology environment.
About the role
- Sr. Cloud Infrastructure Engineer managing Microsoft-based infrastructures and supporting Microsoft Entra ID in a dynamic team. Collaborating with IT Service Desk and improving cloud infrastructure solutions.
Responsibilities
- Provide advanced administration and support for Office 365, Microsoft 365, and Entra ID (Azure AD)
- Act as a Level 3 escalation for the IT Service Desk, resolving complex technical issues
- Collaborate with Cloud Engineers and Architects to support and improve cloud infrastructure
- Administer Windows Server environments (2019/2022/2025)
- Proficient in the deployment and management of Azure Virtual Desktop
- Troubleshoot and manage Azure MFA, Conditional Access policies, and Exchange Online configurations
- Assist with onboarding activities including technical assessments and new client training
- Ensure accurate and thorough documentation of systems, procedures, and policies
- Address post-project support tickets escalated by Level 2 and Level 3 operations teams
- Maintain infrastructure integrity through proactive maintenance and compliance efforts
- Leads or assists with client disaster recovery tests and associated documentation
- The ability to lead and manage cloud infrastructure projects including but not limited to modernization, migrations, and other initiatives related to O365/Azure projects
Requirements
- 5-8+ years of experience in Microsoft Windows-based systems administration and support
- Strong knowledge of Windows Server, Active Directory, Group Policies, DNS, DHCP, and IIS
- Hands-on experience managing and troubleshooting Office 365 and Azure AD
- Experience with Azure AD Connect, hybrid environments, and access management
- Proficiency with Exchange Online, including mail flow rules and retention policies
- Working knowledge of Microsoft Cloud App Security, including alert response and configuration
- Familiarity with the configuration and management of endpoints via Microsoft Intune
- Experience with multi-site Active Directory environments
- Exposure to diverse hardware platforms (e.g., Cisco, Dell, IBM, HP, blade servers)
- Solid understanding of core networking concepts and services (TCP/IP, DHCP/DNS, IIS)
- Experience with file sharing technologies such as Azure Storage Accounts, Azure File shares, and DFS
- Experience with the deployment and configuration of Azure Virtual Desktop
- Excellent communication skills, with the ability to translate complex technical concepts to various business units
- Self-motivated, with the willingness to go the extra mile.
Benefits
- full benefits
- paid training
- performance-based bonuses
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