Product Quality and Installation Manager ensuring product quality and installation standards at Phillip Jeffries. Collaborating across teams to drive customer satisfaction and loyalty through detailed product insights and improvements.
About the role
- Manager, Pharmacy Technicians overseeing pharmacy technician team operations at Alignment Health. Ensuring compliance and improving member satisfaction through effective coaching and management in a hybrid work environment.
Responsibilities
- Supervise Pharmacy Technician Leads and pharmacy technicians to ensure timely and accurate completion of work supporting pharmacy operations
- Monitor team performance and provide coaching, feedback, and development opportunities
- Conduct performance evaluations and support corrective action processes as needed
- Translate strategic goals into actionable workflows for the technician team
- Foster a culture of accountability and continuous learning through coaching, mentoring, and performance feedback
- Collaborate with the Sr. Manager, Pharmacy Technicians to implement workflow improvements and operational policies
- Ensure compliance with departmental procedures and regulatory requirements
- Support audit readiness and ensure technician documentation meets internal standards
- Assist in resolving issues related to claims processing, member/provider correspondence, and PBM interactions
- Work cross-functionally to enhance workflows and improve pharmacy quality outcomes, Star performance, and member satisfaction
Requirements
- 3–5 years of experience as a pharmacy technician, with at least 1–2 years in a supervisory or lead role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficient in workflow coordination, performance monitoring, and coaching
- Proficient in Microsoft Office Suite and pharmacy systems (e.g., claims platforms, CRM tools)
- Active Pharmacy Tech License or equivalent work experience
- High school diploma or equivalent required
- Associate or Bachelor’s degree in healthcare, business, or related field preferred
Benefits
- Health insurance
- Competitive salary
- Professional development opportunities
- Retirement plans
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