Manage public relations and communications for Rosa Paris. Drive amplification strategies for marketing campaigns and oversee internal event organization.
About the role
- Analista de Sucesso do Cliente managing and enhancing client relationships in the agribusiness sector. Providing consultative support and ensuring customer satisfaction with Aliare's solutions.
Responsibilities
- Manage a portfolio of customers, tracking their journey and performance in using the solutions;
- Conduct regular meetings (remote and in-person), focused on strategy, results and customer progression;
- Understand each customer's context and business model, identifying opportunities for improvement and growth;
- Proactively identify risks and implement retention actions to reduce churn;
- Identify and develop expansion opportunities and new business within the account base;
- Monitor customer success metrics (NPS, engagement, churn, expansion) and propose continuous improvement actions;
- Map feedback and opportunities for evolution in the customer journey;
- Promote best practices for using the solutions, ensuring greater adoption and value generation;
- Record and organize customer interactions, ensuring high-quality information management.
Requirements
- Bachelor's degree or higher;
- Experience in customer service and relationship management (Customer Success, Support, Consulting, or related areas);
- Experience managing a customer portfolio and conducting strategic meetings;
- Experience monitoring performance indicators (NPS, churn, expansion);
- Good communication, organizational skills, and analytical ability;
- Proactive, resilient, and results-oriented profile;
- Must reside in Cascavel, PR, or the surrounding region.
Benefits
- National health plan;
- National dental plan;
- Life insurance;
- Gympass;
- Flexible benefits (food/meal allowance);
- Transportation voucher;
- Commuting/home office allowance;
- Corporate university;
- Education assistance;
- Annual performance bonuses for meeting targets;
- Referral bonus;
- Service anniversary awards;
- Gift for employees' newborn children;
- Exclusive birthday gift;
- Office environment with a game room, relaxation room, equipped kitchen, afternoon snack and coffee.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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