Sales Team Leader leading sales agents at Miway, focusing on performance and compliance in the commercial insurance sector.
About the role
- Health Insurance Program Advisor managing Alberta Health Insurance operations within the registry Agent Network. Focused on administration, performance monitoring and compliance reporting.
Responsibilities
- Monitoring of registry agent performance, data analysis and trend analysis of data from a multitude of database systems.
- Measures performance of registry agents to ensure services provided to Albertans are done in accordance with established legislation, policies, and procedures; and reports all identified issues according with established Service Level Agreements (SLA).
- Provide subject matter expertise by responding to inquiries and concerns from other government departments and registry agents to resolve issues or propose alternatives.
- Identifies policy issues and makes recommendations, corrections or enhancements to systems.
- Actively contributes to completion of operational requirements, records statistical data for the registries program business plan.
Requirements
- University graduation (Social Science, Communication, Business) or in a related field; no experience required; or equivalent as described below.
- For your application to be considered, a cover letter explaining your qualifications and suitability for this role must be attached with your application.
- In-depth understanding of legislation and regulations (i.e. Alberta Health Premiums Act, and its associated Regulations), business policies and procedures, user guides, manuals, and training materials.
- Strong writing, editing, speaking and interpersonal skills are necessary to provide accurate response.
- Negotiation, consulting and collaboration skills to successfully work in a cross-functional team environment.
- Understanding of the private sector service organizations in the customer service environment specifically in a real-time service setting.
- Intermediate computer software and application skills including MS Excel, Outlook, MS Word, and MS PowerPoint.
- Effective communications skills (written and oral) to collaborate effectively with colleagues and with internal and external stakeholders.
- Strong planning, researching, coordination, records management and problem-solving skills.
- Organization and prioritization skills to balance multiple ongoing projects at one time and ability to meet tight timelines.
Benefits
- Positive workplace culture and work-life balance
- Leadership and mentorship programs
- Professional learning and development
- Public Service Pension Plan (PSPP)
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