Hybrid Process Improvement Analyst

Posted last week

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About the role

  • Process Improvement Analyst supporting Ajaib's operational excellence through collaborative solution design and monitoring metrics. Focused on identifying gaps and improving workflows in a fintech environment.

Responsibilities

  • Assist in monitoring operational KPIs to identify trends and areas where efficiency can be improved.
  • Diagnose root causes of gaps, focusing on both process design and tools
  • Help design and propose comprehensive solutions, incorporating new tools, features, standard operating procedures (SOP), automation, and manpower training as necessary.
  • Collaborate with stakeholders from various departments, including Data, Product, Engineering, and Compliance, drive and deliver effective solutions.
  • Implement solutions and closely monitor metrics to ensure sustained improvements.
  • Build and maintain monitoring dashboards and a regular cadence to proactively maintain and optimize operational metrics.
  • Proactively collecting improvement ideas from other operational departments

Requirements

  • Bachelor’s Degree in Engineering, Business, Finance, IT, or Mathematics.
  • We are looking for early professionals with 1-2 years of experience in operations, finance, consulting, tech startups, banking, or project management.
  • A strong desire to explore and master new skills (e.g.,Data Analysis, AI Prompting, Salesforce, etc.)
  • Proficiency in Microsoft Excel (vlookup, pivot tables, basic logic formulas) is required. Familiarity with data visualization tools like Tableau is a significant plus.
  • Ability to gather, organize, and interpret data. Comfortable in turning data into a summary that highlights operational problems.
  • High attention to detail with ability to follow SOP accurately to support daily operational tasks.
  • Proficiency in both English and Bahasa

Job title

Process Improvement Analyst

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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