Process Improvement Analyst supporting Ajaib's operational excellence through collaborative solution design and monitoring metrics. Focused on identifying gaps and improving workflows in a fintech environment.
Responsibilities
Assist in monitoring operational KPIs to identify trends and areas where efficiency can be improved.
Diagnose root causes of gaps, focusing on both process design and tools
Help design and propose comprehensive solutions, incorporating new tools, features, standard operating procedures (SOP), automation, and manpower training as necessary.
Collaborate with stakeholders from various departments, including Data, Product, Engineering, and Compliance, drive and deliver effective solutions.
Implement solutions and closely monitor metrics to ensure sustained improvements.
Build and maintain monitoring dashboards and a regular cadence to proactively maintain and optimize operational metrics.
Proactively collecting improvement ideas from other operational departments
Requirements
Bachelor’s Degree in Engineering, Business, Finance, IT, or Mathematics.
We are looking for early professionals with 1-2 years of experience in operations, finance, consulting, tech startups, banking, or project management.
A strong desire to explore and master new skills (e.g.,Data Analysis, AI Prompting, Salesforce, etc.)
Proficiency in Microsoft Excel (vlookup, pivot tables, basic logic formulas) is required. Familiarity with data visualization tools like Tableau is a significant plus.
Ability to gather, organize, and interpret data. Comfortable in turning data into a summary that highlights operational problems.
High attention to detail with ability to follow SOP accurately to support daily operational tasks.
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