IT Manager overseeing operational excellence and strategic direction for catering solutions applications. Leading a team and ensuring reliable, secure application services across hospitality operations.
About the role
- IT Engineer focusing on automations and orchestration for Corporate IT and LRC teams. Collaborating with Legal, Risk, and Compliance organizations to enhance workflows and improve efficiency.
Responsibilities
- Serve as the primary IT engineer for our LRC teams, learning and understanding their workflows
- Build workflows and orchestrations
- Use low-code/no-code tools to build automations/orchestrations
- Leverage, design, implement AI with a focus on the LRC function
- Work with APIs across major vendors
- Build and enhance our AI portfolio
- Become a trusted advisor to our LRC team and the IT engineering team
- Manage and build service desks and orchestrations
- Own the full lifecycle of features and products within this space
- Handle escalations from other IT teams where relevant
- Integrate our tools with new and existing platforms
- Build and maintain custom tools or services if needed
- Respond to incidents as part of an on-call roster or in emergencies
- Write documentation and maintain diagrams
- Constantly learn, test, evaluate and enhance our products and offerings
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- 5+ years of relevant experience in a similar role
- Highly trustworthy and empathetic
- Autonomous and able to work with minimal direction
- Strong ability to write strong technical documents
- Expert level understanding of common identity standards, including SAML, OAuth, SSO, etc.
- Expert knowledge of workflows and common orchestration tools (workato, etc.)
- Experience with a programming language, such as python, and infrastructure as code (i.e. Terraform)
- Experience with APIs, able to work with common vendors and integrate into our tech stack
- Experience using and understanding of cloud infrastructure (AWS, GCP, etc.)
- Understanding of RBAC, ABAC, PBAC, ACLs and common access management principles in security and corporate IT environments
- Experience working in all SaaS-based systems and applications
- Strong understanding of MDM systems (macOS, windows; kandji, JAMF, intune, etc.)
- Ability to move fast and urgently, making correct decisions and assumptions
Benefits
- employee benefits
- health insurance
- paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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