Technology Consultant providing technology consulting for SAP solutions at Hewlett Packard Enterprise. Responsible for client relationships and delivering technical solutions for business needs.
About the role
- SAP Support Consultant managing SAP logistics support and ensuring stable processes for clients. Collaborating with specialists, resolving incidents, and supporting day-to-day operations in hybrid work setup.
Responsibilities
- Your task is to to ensure stable and efficient SAP logistics processes, to resolve disruptions sustainably, and to reliably support our customers in their day-to-day operations.
- Main point of contact for our customers in SAP application support with a focus on logistics.
- Receive, analyze and process support requests and incident reports via the ticketing tool.
- Ensure stable and high-quality operational SAP support in customers' daily operations.
- Analyze incidents, change requests and error messages in logistics processes.
- Reproduce, analyze and permanently resolve errors on customer systems.
- Close collaboration and coordination with internal specialists and SAP for more complex issues.
- Clear documentation of solutions, workarounds, known errors and process documentation.
- Deputize for and support adjacent SAP modules within the support team.
Requirements
- Degree in (business) computer science, business administration, logistics or a comparable qualification with a strong understanding of processes.
- Several years of experience in SAP logistics, ideally with a focus on SAP S/4HANA or S/4HANA Cloud.
- Very good knowledge of end-to-end logistics processes including customizing in modules SD, MM, LE, and related modules such as PP, FI and CO.
- Experience in SAP application support and working with ticketing tools.
- Analytical, solution-oriented and customer-focused thinking.
- Independent, structured and reliable way of working.
- Team-player, resilient and enthusiastic about operational support and customer contact.
- Very good German and English skills, written and spoken.
Benefits
- Professional development through tailored training and SAP certifications.
- Structured support processes with modern ticketing tools.
- Open, informal culture and a supportive team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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