Field Service Engineer providing customer support for analyzer and measurement systems in the Pulp & Paper manufacturing process. Requires strong technical skills and extensive field experience with travel expectations up to 75%.
About the role
- Remote Service Engineer at Agilent providing post-sales technical support for analytical instruments. Troubleshooting, consulting, and identifying revenue opportunities through customer interactions.
Responsibilities
- Provide remote technical support via phone, email, and chat
- Troubleshoot Agilent hardware and software issues
- Consult on products and applications
- Create customer support articles and educational content
- Identify revenue opportunities through customer interactions
- Collaborate across departments for optimal customer experience
- May perform instrument repairs/refurbishments or accompany Field Service Engineers on site visits
Requirements
- Bachelor's or Master's degree in STEM field (or equivalent) such as analytical chemistry, or related life science discipline.
- Strong verbal and written communication skills
- Customer-focused mindset with logical troubleshooting abilities
- Proficiency with online tools, systems, and technologies
- Willingness to learn and take on challenges
- No prior work experience required.
- Background in Gas Chromatography, Liquid Chromatography, or Spectroscopy (preferred)
- French language proficiency (preferred)
- Post-graduate certification or relevant licensure (preferred)
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
- Bonus eligibility
- Stock options
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