Platform Engineer at Agile Actors supporting technical teams for clients globally through coaching and innovation. Focusing on platform operations, integrations, and reliability within a dynamic environment.
Responsibilities
Join a vibrant tech company empowering client teams through coaching and innovation.
Collaborate with diverse teams and global leaders across various domains.
Focus on continuous growth and professional development in a supportive environment.
Support platform operations ensuring optimal performance and system reliability.
Work with internal and external stakeholders to resolve technical platform issues.
Contribute to the development of system integration and monitoring solutions.
Act as a liaison between multiple teams facilitating communication and documentation.
Requirements
Platform Operations & Support
Monitor, maintain, and optimize store-level platforms to ensure high availability, stability, and performance.
Provide Tier 2 technical support to store operations teams, troubleshooting issues related to data flows, system performance, and system integrations.
Collaborate with internal teams and external vendors to resolve platform incidents efficiently and minimize operational disruption.
Systems Integration & Data Management
Strong understanding of relational databases, including writing and optimizing SQL queries, performing data validation, and supporting ETL processes.
Solid knowledge of system integration patterns, including:
API-based integrations
Event-driven architectures
Flat-file integrations
Message queues
Real-time and batch processing
Ability to work closely with engineering teams to implement, test, validate, and support integrations between store systems and enterprise platforms.
Lifecycle & System Performance
Ensure overall system stability and provide technical guidance during new system implementations.
Contribute to continuous improvement initiatives for deployment pipelines, operational workflows, and system reliability.
Support release processes and post-deployment validation activities.
Monitoring & Reliability
Implement, enhance, and maintain monitoring, alerting, and observability solutions to proactively detect and resolve performance issues.
Participate in on-call rotation for critical store systems, ensuring timely incident response.
Perform root-cause analysis and contribute to long-term system stability and reliability improvements.
Collaboration & Communication
Act as a key liaison between delivery, product, engineering, and business teams, ensuring clear communication of technical topics and operational risks.
Produce and maintain technical documentation, including system flows, operational procedures, troubleshooting guides, and knowledge base articles.
Provide training, knowledge sharing, and technical guidance to cross-functional teams when required.
Benefits
Tailored Remuneration Package that recognizes your expertise with a competitive salary
Private Health Care Insurance to ensure your physical well-being
Ticket Restaurant Card
Psychological Support through a professional helpline for you and your family, with 5 free sessions included to promote mental well-being.
Internal Coaching Program empowers your growth, with experienced coaches supporting both technical and soft skills development.
Personal Development Plan tailored with your coach to align with your career aspirations.
360° Continuous Feedback Model to keep your skills and performance aligned with your goals.
Unlimited Training & Learning resources to cover all aspects of your professional growth, including access to various online platforms such as Udemy, Coursera, and Pluralsight from day one.
Career Development Pathways that offer mentoring, leadership programs, and opportunities to enhance both technical and leadership skills.
Chapters (Internal Communities) for sharing knowledge, mentoring, and shaping technology’s future.
Diverse Customer Ecosystem offers dynamic opportunities for career growth and development.
Onboarding Buddy to support and guide you from day one.
Flexible Working conditions tailored to your assigned account.
Work-Life Balance with a culture that promotes flexibility and sustainability.
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