Senior Analyst for Fund Reporting at Aviso, leading financial and regulatory reporting for investment funds while supporting firm growth.
About the role
- Analista de Atendimento B2B managing customer incident requests for B2B clients at V.tal. Ensuring effective communication and process optimization for customer satisfaction.
Responsibilities
- Inform clients about incident status, deadlines, and ongoing actions.
- Coordinate remediation efforts between internal teams and third parties.
- Open and monitor repair and incident tickets.
- Ensure compliance with contractual SLAs and operational KPIs.
- Identify risks and propose action plans for mitigation.
Requirements
- Experience in customer service or technical customer support.
- Clear, concise, solution-oriented communication skills.
- Intermediate Excel (dashboards, pivot tables, filtering).
- Familiarity with ticketing systems and CRM.
- Ability to perform under pressure and a strong sense of urgency.
- Previous experience in telecom/ISP/Datacom (advantage).
- Technical knowledge of: IP networks, Metro Ethernet, FTTH, backbone, last-mile (advantage).
- Knowledge of ITIL (Incidents / Problems / Changes) (advantage).
- Experience with corporate B2B clients (advantage).
- English or Spanish (advantage).
- Degree in Information Technology, Business Administration, or Engineering.
Benefits
- Meal and/or Food Allowance
- Transportation Allowance
- Medical Insurance
- Dental Insurance
- Life Insurance
- Private Pension Plan
- Profit-Sharing Program (PPR)
- Pharmacy Benefit
- Childcare Assistance
- Flexible working hours
- V.tal Benefits Club
- Extended maternity leave (6 months)
- Extended paternity leave (20 days)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Analista de Processos Pleno focado em otimização de processos organizacionais na Supergasbras. Mapeamento e análise para redução de custos e melhoria de eficiência.
Disputes Resolution Analyst managing customer disputes and accounts receivable solutions at Corcentric. Collaboratively resolving invoicing discrepancies with dealers, vendors, and customers in a hybrid environment.
Subrogation Analyst at Elevance Health researching and handling health claims related to Third Party Liability. Requires experience in subrogation and offers remote flexibility with hybrid work options.
Technical Program Integration Analyst driving execution of the Synergy transformation program at Ford. Collaborating with Product Development, Supply Chain, and Manufacturing teams to ensure technical alignment and data integrity.
Analyst on Ford's Forward Model Launch Team building next - generation smart vehicles. Strengthening supplier relationships and ensuring a resilient, high - quality supply chain.
Analista de Arquitetura TI SR na Honda projetando e evoluindo sistemas baseados em AWS e Kubernetes. Implementando práticas de DevSecOps e cooperando em squads multidisciplinares.
Analista Sistemas SR developing and maintaining system products for Honda. Collaborating with multidisciplinary teams to meet strategic needs and improve service delivery.
Building Performance Analyst/Engineer at vyzn, an ETH spin - off optimizing construction projects. Conducting sustainability and energy analyses using digital building models.
BSA Analyst role focused on preventing financial crimes through compliance and investigation at Stockman Bank. Collaborating with teams on regulatory reporting and customer protection.