Analyst in Quality Assurance supporting Quality Assurance activities within Information Technology at Fulton Bank. Collaborating with stakeholders to review requirements and assess the quality of solutions.
About the role
- Director of Quality Assurance leading the QA discipline for ABCMouse and Adventure Academy. Overseeing QA strategy, automation, and performance to ensure high-quality learning experiences.
Responsibilities
- Own and evolve the QA strategy across both ABCMouse and Adventure Academy, balancing manual and automated testing to maximize coverage and reliability.
- Establish end-to-end traceability between requirements, test cases, and production outcomes, ensuring full visibility into what was tested and why.
- Analyze and optimize test coverage, identifying gaps across device types, features, and performance tiers to align testing with user demographics.
- Drive continuous improvement in test documentation, defect triage, and regression analysis to reduce escaped bugs and improve release confidence.
- Oversee automation strategy and roadmap, identifying high-value automation opportunities while ensuring manual testing complements automation effectively.
- Integrate QA into CI/CD pipelines, maintaining efficient pre-release validation and post-deployment verification processes.
- Leverage observability and customer feedback tools (e.g., APM, CSAT, app reviews) to surface quality issues proactively and inform QA priorities.
- Define and monitor quality metrics, ensuring QA effectiveness is measurable and actionable across teams and releases.
- Lead and mentor a cross-functional QA team, fostering accountability, technical excellence, and a shared culture of quality.
- Collaborate closely with engineering, product, and release management to align QA processes with development velocity and business goals.
Requirements
- 8+ years in QA or software testing roles, including hands-on test design, execution, and automation.
- 3+ years in QA leadership or management roles, overseeing teams and frameworks.
- Strong technical understanding of modern QA tools, automation frameworks, and scripting or programming relevant to testing.
- Proven experience with both manual (functional, exploratory) and automated (UI, API, integration, E2E) testing methodologies.
- Demonstrated success integrating QA with CI/CD pipelines and release processes.
- Solid understanding of test management systems (e.g., TestRail) and version control (e.g., Git).
- Excellent communication and stakeholder management skills, with the ability to translate QA insights into business impact.
- Proven ability to improve traceability, test coverage visibility, and cross-team accountability.
Benefits
- 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums
- A 401(k) program with employer match
- 15 paid vacation days (increases to 20 days on your 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year
- Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions
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