Transport Manager coordinating intermodal transport logistics for the L.I.T. Group in Austria. Ensuring smooth operations and close collaboration with clients and partners.
About the role
- Manager leading analytics and workforce optimization at AES Corporation for Customer Operations. Driving operational performance through data insights and effective workforce strategies.
Responsibilities
- Lead analytics and performance management for Customer Operations across voice and digital channels, ensuring alignment to business goals
- Monitor key operational KPIs (ASA, AHT, Occupancy, Adherence, Containment Rate, etc.), identify trends, and proactively recommend performance-improving actions
- Deliver insights and executive-ready narratives that inform operational decisions, resource allocation, and customer experience strategy
- Support workforce budgeting, long-term labor planning, and cost modeling to ensure alignment with financial and operational targets
- Oversee short- and long-term forecasting, demand planning, and capacity modeling, considering seasonal patterns, outage events, regulatory drivers, and customer behavior shifts
- Develop predictive models and scenario simulations that support staffing, technology investment, and customer experience initiatives
- Build and maintain performance dashboards and reporting frameworks that support operational transparency and decision-making
- Demonstrate advanced command of workforce management methodologies, including interval-level forecasting, scheduling, and real-time optimization
- Collaborate with Digital, Communications, Metering, IT, and other key stakeholders to ensure workforce assumptions align with business initiatives and customer-impacting programs
Requirements
- Bachelor's degree in Analytics, Statistics, Data Science, Operations Management, Industrial Engineering, Business, or a related quantitative field
- 7–10 years of progressive experience in analytics, workforce management, or operational strategy within utilities, energy, telecommunications, or large-scale service environments
- 3+ years of people leadership experience, with proven success building and developing high-performing teams.
Benefits
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
IT Project Manager managing Warehouse Management System projects in logistics services. Collaborating with management and clients while optimizing operational processes and efficiency.
HSE Manager responsible for advising on occupational safety, conducting audits, and improving HSE processes at Iqony. Focused on supporting clients' climate neutrality goals through safety management.
Merchandise Manager responsible for planning and optimizing assortments for OPUS & someday in online and outlets. Collaborating closely with outlet teams and marketing for effective strategies.
Analytics Engagement Manager acting as liaison between CFO organization and technical data teams. Overseeing analytics product delivery roadmap and ensuring alignment with business value.
Junior Project Manager leading Integrated Logistics/Product Support initiatives at Anschütz GmbH. Involved in planning, monitoring and coordinating logistics activities for various projects.
Assistant Plant Manager assisting in managing plant operations for 48forty Solutions, the largest pallet management services company in North America. Driving results in safety, service, quality, and cost efficiencies.
Implementation Manager leading efficient onboarding processes for medical transportation SaaS. Collaborating with teams to enhance customer experiences and ensuring successful project delivery with over 40% travel required.
Restaurant manager handling daily operations and strategic planning at the Frittenwerk restaurant. Leading the team in maintaining quality service and guest satisfaction in Bonn.
Project Manager for Connected Products in a global material handling company. Coordinating team and driving project execution with focus on fleet management systems in hybrid work context.