Design Foundations & Operations Specialist at KAYAK coordinating design - to - engineering handoffs and visual foundations work for products. Focused on operational resilience and deploying design tokens across brands and platforms.
About the role
- Associate Cloud Operations Technician role supporting and monitoring AdvancedMD's cloud-based healthcare platform. Critical responsibilities include incident response and operational improvements.
Responsibilities
- Troubleshoot, analyze, and research to resolve repeating issues and complex problems, documenting findings and developing procedures to prevent future issues.
- Follow standard operating procedures while recommending improvements based on experience and observations.
- Serve as a point of escalation for critical customer issues.
- Contribute to improving AdvancedMD's system performance and stability.
- Build and maintain knowledge as you develop expertise.
- Train and mentor new Operation Technicians.
- Assist with long-term projects and operational issues as needed.
- Show willingness to grow in knowledge and span of responsibility.
- Demonstrate strong communication skills in emails, phone calls, in-person interactions, and tickets.
- Report incident status to key stakeholders.
- Verify and follow up on customer-related issues.
- Document incidents by creating tickets with complete information following SLA guidelines.
Requirements
- High School Diploma or equivalent.
- Minimum 2 years of relevant experience.
- Background in distributed or mainframe operations.
- Associate's Degree in IT Studies (preferred).
- Strong communication and interpersonal skills.
- Operational knowledge of Windows Server, Microsoft SQL, container technologies (Kubernetes), and cloud infrastructure concepts. AWS-specific experience is a plus.
- Hands-on experience with observability software like Splunk, Nagios, and Sentry One.
- Familiarity with alert management systems like Jira Service Manager.
- Experience with ticketing systems such as Jira.
- Proficiency in following, creating, enhancing, and documenting Standard Operating Procedures (SOPs). Confluence experience is a plus.
- Strong understanding of incident management processes.
- Ability to work effectively in high-pressure situations.
Benefits
- Competitive compensation and total rewards benefits
- Comprehensive health, dental, and vision insurance
- 401(k) with generous company match
- Paid time off and holidays
- Hybrid and remote work opportunities
- Career growth and development support
- Collaborative, team-oriented culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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