About the role

  • Analysis of client requirements, internal processes, configurable system setup and functionality
  • Capture and document client requirements during the ‘Pre-Implementation’ phase
  • Ensure all applicable options and data requirements are explored with the client to enable the client to provide all information in line with our internal requirements
  • Work with the client and our internal teams to design the configuration and set up of our services as well as our processes
  • Identify requirements where IT development would be required
  • Create clear, detailed & unambiguous requirements, process documentation and flows for the clients and internal teams
  • Conduct impact analysis of proposed changes to existing processes
  • Own and execute test plans for all configuration and set up to ensure we deliver to the highest quality
  • Identify opportunities to increase automation through configuration and set up
  • Support the Implementation Manager throughout the Lifecycle of the Implementation project by representing the client requirements and our solution in project discussions
  • Contribute to project planning and actively participate in all Project Working Group meetings, flagging potential risks and any challenges with delivery
  • Support internal colleagues and the clients with training and communications to enable operational readiness in advance of going live
  • Support the wider AGL Organisation and the Head of Implementation with project related Business Analysis, system configuration and testing tasks as required
  • Potential to travel (albeit infrequently) to our other main office in Halifax, our other sites, or client sites.

Requirements

  • Business Analysis experience covering processes, operations, contact centre, technology, client services and testing, 3+ years desired
  • Strong Business Analyst skills and ability to use a variety of analysis, design and documentation techniques
  • Good Microsoft Office skills (especially Excel, Word, PowerPoint) and skills with process mapping software
  • Hardworking and can-do attitude, able to work in a fast-paced environment over multiple client Implementation & Change projects concurrently
  • Able to work under minimal direction in line with the Implementation Lifecycle and Framework
  • Logical, analytical, with strong attention to detail and problem-solving skills
  • Experience of implementation/onboarding new clients and changing services to existing clients in a project environment preferred
  • Business Analyst professional qualifications preferred, or ability to demonstrate experience performing these skills.

Benefits

  • 33 days holiday (including bank holidays)
  • Personal health cash plan – claim back the cost of things like dentist and optical check ups
  • Enhanced maternity / paternity / adoption / shared parental pay
  • Life assurance: three times basic salary
  • Free breakfasts and fruit
  • Birthday surprise for everybody!

Job title

Implementation Business Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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