Hybrid Implementation Business Analyst

at Activate Group Limited

• Job title: Implementation Business Analyst
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Peterborough, United Kingdom

About the role

• Implementation Business Analyst improving client services through analysis, configuration, and testing at Activate Group. Collaborating with teams for successful implementations and operational readiness.

Responsibilities

• Analysis of client requirements, internal processes, configurable system setup and functionality
• Capture and document client requirements during the ‘Pre-Implementation’ phase
• Ensure all applicable options and data requirements are explored with the client to enable the client to provide all information in line with our internal requirements
• Work with the client and our internal teams to design the configuration and set up of our services as well as our processes
• Identify requirements where IT development would be required
• Create clear, detailed & unambiguous requirements, process documentation and flows for the clients and internal teams
• Conduct impact analysis of proposed changes to existing processes
• Own and execute test plans for all configuration and set up to ensure we deliver to the highest quality
• Identify opportunities to increase automation through configuration and set up
• Support the Implementation Manager throughout the Lifecycle of the Implementation project by representing the client requirements and our solution in project discussions
• Contribute to project planning and actively participate in all Project Working Group meetings, flagging potential risks and any challenges with delivery
• Support internal colleagues and the clients with training and communications to enable operational readiness in advance of going live
• Support the wider AGL Organisation and the Head of Implementation with project related Business Analysis, system configuration and testing tasks as required
• Potential to travel (albeit infrequently) to our other main office in Halifax, our other sites, or client sites.

Requirements

• Business Analysis experience covering processes, operations, contact centre, technology, client services and testing, 3+ years desired
• Strong Business Analyst skills and ability to use a variety of analysis, design and documentation techniques
• Good Microsoft Office skills (especially Excel, Word, PowerPoint) and skills with process mapping software
• Hardworking and can-do attitude, able to work in a fast-paced environment over multiple client Implementation & Change projects concurrently
• Able to work under minimal direction in line with the Implementation Lifecycle and Framework
• Logical, analytical, with strong attention to detail and problem-solving skills
• Experience of implementation/onboarding new clients and changing services to existing clients in a project environment preferred
• Business Analyst professional qualifications preferred, or ability to demonstrate experience performing these skills.

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan – claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!