Product Manager leading development of Integrations Marketplace for B2B SaaS platform. Collaborating with engineering and stakeholders to enhance customer experience and manage partner ecosystems.
Responsibilities
Defining the product vision for the Integrations Marketplace and aligning stakeholders on what good looks like
Building a data-driven prioritisation framework for integration opportunities (customer demand, revenue potential, strategic fit, feasibility)
Running continuous discovery: customer interviews, win/loss insights, support ticket analysis, product analytics, and market research
Defining the target categories to win in (e.g. payments, expense management, AP automation, CRM/PSA, banking feeds, HR/payroll) and the experience principles for each
Owning the marketplace and in-product integrations management UX, working with Product Design to create intuitive, low-friction admin journeys
Translating strategy into a roadmap, user stories, and acceptance criteria; manage trade-offs to deliver value iteratively
Collaborating with Engineering and Architecture to ensure platform capabilities support the desired customer and partner experience, without owning platform architecture
Planning rollouts with Support and Professional Services, ensuring clear documentation, enablement, and feedback loops
Defining a partner onboarding and certification programme, including quality, security, and support requirements for listings
Working with the Partner, Sales, and Marketing teams to build a partner pipeline and go-to-market plan for priority categories
Defining commercial models for marketplace participation (where applicable), including pricing approaches and revenue-share principles
Defining customer-facing monitoring and admin workflows (status, alerts, troubleshooting guidance) so integrations are understandable and supportable
Partnering with Support and Engineering to ensure a smooth transition from current integrations to the new marketplace experience with minimal disruption
Driving stakeholder communications, release notes, and training assets to support adoption
Requirements
6+ years of Product Management experience in B2B SaaS
Experience building products that involve integrations, partner ecosystems, marketplaces, or platform capabilities
Strong discovery and strategic thinking: comfortable using qualitative and quantitative inputs to decide what to build next
Technical fluency to collaborate effectively with Engineering (comfortable discussing APIs, authentication, webhooks and file-based integrations at a practical level)
Experience shaping complex admin workflows and designing for reliability, transparency, and supportability
Excellent stakeholder management and communication skills across Product, Engineering, Services, Support, Sales and Partners
Benefits
28 days annual leave + bank holidays + 1 day off for your birthday
Hybrid working
Working from abroad - up to 6 weeks per calendar year
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