Operations and Analytics Associate responsible for workflow management and support for ACA’s Managed Service Division. Tracking client deliverables and project scheduling in a team environment.
Responsibilities
Provide operational support as assigned to facilitate team workflow
Assist with workflow management, workflow tracking, and project assignments
Participate in drafting policies, procedures, and standards as they relate to project workflow
With oversight, correspond with internal and external clients via email and telephone
Assist in preparing reports, memos, and other documents as assigned
Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives
Requirements
Experience performing administrative duties
Demonstrated professional integrity
Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
Ability to exercise discretion and make independent judgments
Ability to work in a fast-paced small team environment
Ability to establish and maintain effective working relationships
Highly motivated and goal oriented
Strong organizational and problem-solving skills with attention to detail
Strong oral and written communication skills
Proficient with Microsoft Office applications
Bachelor's Degree preferred
1 year of administrative support experience directly involving scheduling or project management
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