Senior Manager leading program design and operations strategy for Cardiometabolic Solutions at CVS Health. Focusing on patient care programs and cross - functional collaboration.
About the role
- Senior Operations Manager at Sagility monitoring performance metrics and managing operations for client services. Ensuring compliance with operational standards, conducting meetings, and overseeing staff development.
Responsibilities
- Monitor daily all areas of performance metrics (call handling times, service levels & quality grades) to assure that standards are met across the board referring to a database, a program or reports.
- Work with Operations Manager to administer program and implement both client and in-house policy.
- Ensure that operations are being managed accordingly on a day-to-day basis.
- Attend client meeting on a weekly basis or as needed to discuss the program performance based on the key operational metrics.
- Interface with client during visits, do presentation regarding performance of the program if need be and escalate issues that are out of the ordinary.
- Submit weekly and monthly ops review report to the Senior Vice-President of Operations and Clients.
Requirements
- College degree in Nursing Management, Marketing, Psychology or Life Science.
- 5 years customer service experience.
- 2-year managerial experience.
- Preferably, with an Active US/ Philippines Certified Registered Nurse (RN) license.
- Must be able to problem solve, and determine problems, also to recommend solutions.
- Strong People Management, customer orientation and Analytical skills.
Benefits
- health insurance
- paid time off
- professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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